“The only thing good about Neville Johnson was the designer who visited us in the first place. He produced exactly what we were looking for. Fitter arrived and in the course of conversation he told us his last job was pulling out student kitchens and how disgusting they were. Did make me wonder and I was right. He chipped the top corner of the top and marked the door. Whole thing was not square. After I complained a manager came and ordered up a whole lot of new parts and we started over. I emptied the unit and waited in all day for the appointment and he didnt show. I then had an appointment for a polisher following that. I phoned customer services and lady said she would get a supervisor to phone. She was very apologetic and almost immediately offered to wipe out the balance I was due which was £1000. I did think it was generous but she said I had not had the proper Neville Johnson experience. Polisher then phoned to say he was coming - they had failed to inform him. Eventually fitter completed the job followed by the polisher and I had the completed product - which was fine. Got an email the next day asking me for the £1000 I was due and I told them that their customer services had said that I had no further payment to make. Several days later I had an aggressive call from Joseph O'Loughlin asking for the balance and said that nobody but him had the authority to make discretionary gesture of goodwill and none of his staff would have done that. He first offered £250 and said if I didnt pay I would be put on the bad debtors list. In the course of conversation he increased this to £500 and then to £600. He followed this up with an email saying I would be on the bad debtors list if I did not pay within 5 days.
I have dealt with Sharps four times to have wardrobes fitted and they have been in and out in one day with no problems whatsoever. I thought I was getting the best of the best. Instead I get back workmanship, called a liar and threatened with the bad debtors list. Would I recommend Neville Johnson - not a chance!”
