Review and raise up to £2.00
23 Oct 2016, I purchased a pair of GriSport Wolf Blue walking boots from New Forest Footwear (parent company Rest And Play Ltd). While initially satisfied, just after 6 months use (4/5 kms everyday), chunks of tread began to fall off. A week or so later I noticed that the soles had cracked across the width.
On contacting the company, the following was one (all much the same) response:
"From the pictures the boots do look pretty well worn and it would not be cost effective to post them back to us from Spain for further inspection. Therefore as a goodwill gesture we will offer you 10% off any future purchase."
A bit of a joke as a discount card came with the boots offering 10% of all further purchases.
"I would not expect, irrespective of age:
a. Blocks of tread to fall off
b. The soles to crack across the width of the boot."
In another email, I wrote:
"On the right boot, a section of unworn tread is 4 mm in depth. The majority of the remaining tread is a little under 3 mm and not less than 2mm. That is NOT excessive wear. And as I have stated before, tread should not chip off and the soles should not have split no matter how much tread wear has occurred."
All to no avail!
I have also read another report of this companies customer support being less than satisfactory.
On contacting the importer, the retailer did increase their offer to 15% discount, which I declined.