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Newday Reviews

1.1 Rating 201 Reviews
C-
Happiness Grade
C-

Customer Service - Average

59.09%
Industry Average
“ 🌟 A Rare and Refreshing Experience 🌟 In a world where genuine service feels rare, Michael Andrew stands out as a true gem. ”
posted 11 months ago - Elizabeth
“ We have had a fraud claim on out account since May 2025, we have made 5 calls to try and get this resolved, spoken to 4 different Customer Service agents and everyone has told us a different procedure with no resolution 6 weeks later! The latest agent said the only way to try and get this resolved is for her to log a complaint against the dispute team - they would not even pass us through to a manager to discuss - staggering in todays world of financial scammers and fraud ”
posted 1 year ago - Mike Carter
“ The service provided by Newday credit card is worse than appalling! For a start they shut shop at 8pm and if you try to make a transaction after this time to a supplier you haven't used before it's more than likely you'll get your card locked. ”
posted 1 year ago - Anonymous
“ I lost my money to this company, I was deceived by their hoax website. Thankfully I came across C O V S E C L T D.C O M .I got my lost funds back through Madacovi. co reliable service without an upfront fee. They are legal recovery consultants that can help you withdraw your frozen assets ”
posted 1 year ago - Elizabeth Howell
“ Called customer service, joke of a name, and was told that my account cannot be unfrozen until after midnight. ”
posted 2 years ago - Gary White
“ Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. ”
posted 2 years ago - Mariam Allen
“ Just another example of deterioration in the service quality branded under John Lewis. ”
posted 2 years ago - Anonymous
“ So why bother with the confirmations in the app? A customer service shambles. ”
posted 2 years ago - Stuart
“ Terrible customer service spoke to lee a contact service manager who would not arrange charge back of money he took from me for a machine that was in someone elses name. ”
posted 2 years ago - Anonymous
“ Absolutely appalling service and total incompetence. ”
posted 2 years ago - Philip Jacobson