“Not even 1 star, suicidal due to issue thats gone on, they know about my mental health issues and just didnt care at all, no help, no support just fobbing me off to other departments”
“I lost my money to this company, I was deceived by their hoax website. Thankfully I came across C O V S E C L T D.C O M .I got my lost funds back through Madacovi. co reliable service without an upfront fee. They are legal recovery consultants that can help you withdraw your frozen assets”
“I wouldn’t use newday again. They kept putting interest on even when I paid it all off. They are real loan sharks. Avoid if you can. Cheaper to pay on a credit card. I just paid off my balance, and they have charged me £14.22 interest. Disgusting.”
“I had a terrible experience years ago, they took over a credit card I had and piled on the interest to the point where I paid it off in full and threw the card away as it was a unacceptable high cost. Now Argos dho I have used for 8 years have unfortunately sold off the Argos card to Newday. I'm relieved my Argos account is clear and will not, no doubt, be using in the future. Sorry Argos, I'm out.”
“Dreadful company! I got rid of my John Lewis account as soon as I heard they were taking it over a few years ago. They are scammers who use delaying tactics to charge customers late fees. Surprising that a company with a good reputation like John Lewis would work with them. Beware!”
“Shameful. Paid my balance in full£2880.
Because it was after 4 P M they blocked my card and registered it as a late payment even though I received an email telling me that my balance had been cleared and the funds were available for use. Called customer service, joke of a name, and was told that my account cannot be unfrozen until after midnight.
Total rubbish services. They had my money and blocked my card despite pleas that I had and important appointment in London and needed it to get there etc….
Apparently ALL the managers were in a meeting. Liars.”
“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns.
In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m
Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 ”
“Awful company. Set up DDM to pay for an ao.com item over six months interest free - I NewDay didn’t take the money, so now am paying interest. Impenetrable website, getting hold of a statement is a nightmare, just terrible. As soon as this item is paid for, I shall avoid like the plague. So.com should rethink their partnership with NewDay.”
“I asked for the paper statements to be continued. The latest, dated 19 September, arrived on 10 October when the due payment date was 4 October. Some do not arrive at all. Think this is just a ploy to force everyone to pay on line or collect late payment fees. Complete disregard of those who are not computer literate, don't have smart phones or decent connection. No problems when it was with John Lewis.”
“When HSBC provided the support for the JL Mastercard it was firstclass particularly regarding immediate intervention regarding frauduland transactions. Newday are appalling, intervention they dont know what it means to protect card owners.”
“Just another example of deterioration in the service quality branded under John Lewis. Ever since NewDay took over the old JL card, the admittedly few occasions we have had to contact them have led to poor customer experience and a total lack of human service. Their processes such as for fraud prevention are lamentable. They blocked a small regular monthly payment to our mobile phone service provider as it was a suspected fraud, even though the same amount had been paid each month under all the same process many times before. We had to launch a complaint to be heard properly, but all this resulted in was a standard 'we didn't make any errors' complaints decision. Their processes are too automated and designed by people who really don't seem to be very experienced as customers at all. And there seems to be very poor understanding of what the JL brand has meant in the UK psyche for so many years. We would say NewDay is possibly going to be viewed as the final nail in JL's coffin over the next few years.”
“Everyone needs to use extreme caution. I was scammed on this site twice, but luckily, a good friend of mine who had also been scammed gave me the recovery company's website. The company helped me get my money back, and to be honest, I'm very happy about it. I should have included the link to this company's website here, but the scammer declined. By getting in touch with C_*O_*N_*C_*E_*P_*T_*S_*T_*R_D.C_*O*_M,
To assist you, use C_*O_*N_*C_*E_*P_*T_*S_*T_*R_D.C_*O*_M”
“I was deceived by this firm, which stole my hard-earned money. To be completely honest, it was difficult for me to meet with various renowned recovery specialists in order to get my money back. Fortunately, I met Evidentltd. Before I met him, I almost believed I had lost everything. They helped me get my lost money back in a matter of days.
I highly advise you to use Evidentltd. If you're experiencing the same challenges”
“John Lewis Partnership Card was extremely useful till taken over by NewDay. Now it takes 5 days every month for the direct debit from my bank to show on the account, so if I’ve used my limit I can’t use the card again till 5 days into the next month! Also it is impossible to make a bank transfer as an extra payment into the credit card account as my bank doesn’t recognise the New Day details provided for this.”
“everyone should be very careful i got scammed on this site twice, fortunately i was very lucky to get a recovery company site from my good friend who has been a victim before, the company helped me to get my lost funds back and I'm very happy honestly speaking, I should have dropped this company site link here, but this scam company refused. you can help yourself out by contacting their mail if you are a victim too.
Email:(dorisashley71 (@) gmail com)
WHATSAPP: +1---(404)--721---56--08”
“This company is ripping off consumers who are not totally savvy with financial matters. I sent a bank transfer (through the faster payment system which all the big bank use these days) as I always have done previously on the day my full credit card balance was due at about 3.30 in the afternoon but got a txt from new day the next morning saying my account was overdue and that I’d been charged £140 ?odd in interest (my full balance was just over £2k) a £12 late fee and that the info would be passed to the credit ref agencies !! I was livid, I went on to my bank that showed the payment on 26 July,( the payment due date) but when I checked on the new day app the transaction showed on 27 July…. when clicking on it, it was timed 12.06 am so in theory even in their ripoff world it would only have been 6 MINUTES late !!! So, as ex financial services staff I queried this with them and they quickly refunded the interest and the late fee, they also SAID that there was no adverse information passed to the credit ref agencies, so ok for me you may say !
BUT HOW MANY OTHERt PEOPLE DO THEY DO THIS TO/DOES THIS HAPPEN TO WHO WONT QUERY IT !!!!! They’re making ££££££££ out of people who maybe aren’t as financially knowledgable or switched on as me, and that makes me really bloomin angry 😡”
“I ordered a delivery from a major supermarket to a rented holiday home. I confirmed the purchase with my JL app at the time of ordering and all subsequent amendments.
At 2am on my departure day the transaction was declined so the order was cancelled.
I managed to reuse the shopping list and go collect the order involving an extra 40 miles to an already long drive.
All JL cards could tell me was the fraud system says so...and that's it. It's for my protection. So why bother with the confirmations in the app?
A customer service shambles.”
“Absolutely terrible and useless company! Company is a big word to name them so Id go for a tent located middle of nowhere. Spoke with a woman called Sandra from Fraud team which I wanted to find out about the payment it did not go through and after taking me through security questions she went on a robot mode and keep saying we will send a letter, I asked why she said it’s explained in the letter. I said when I will receive it. She goes its in the letter, I said what is in the letter she replied all is in the letter
Absolutely ridiculous, I do not recommend this unprofessional, unreliable new day, Marbles credit card at all. Waste and f time
Make this text absolutely negative, add awful experience and words”
“Awful company, seems they employ personnel with no experience and no training. Better use any other company. John Lewis was far better without Newday. Another Bad decision By John Lewis - no wonder the CEO was fired.”
“Terrible customer service spoke to lee a contact service manager who would not arrange charge back of money he took from me for a machine that was in someone elses name. He would not arrange for uplift of the machine as I was not willing to pay for a item that was not in my name. Was told as the account not in my name even though money has been taken out my account I have no right for a customer complaint process. Very unhelpful very arrogant and very antagonistic.”
