Recently I was swapped to New Day as the new operator of the John Lewis Partnership card. I did not have a good first experience. I was called by 'New Day' on my mobile phone and asked to provide various details, full name, address, date of birth etc.... I, of course, refused. I asked them how do I known you are who you say you are and not a scammer. They could not answer. I ended the call. Now I find my new Partnership card has been stopped. After calling the customer service number and waiting for 45 minutes, I gave up and resorted to Twitter. Still awaiting meaningful contact. Avoid this company at all costs. They are useless at absolutely every level. Atrocious.