Newday Reviews

"Losing $145,000 to a scam shattered me. I felt helpless and completely broken. That\u2019s when I found Mrs. Mercy. Her team\u2019s professionalism stood out right away. They didn\u2019t sugarcoat anything\u2014they gave me a clear roadmap and followed through with constant updates. I didn\u2019t expect much, but they came through and recovered a large amount of what I lost. Their support made all the difference."

"After submitting a complaint through Sup*reme*exper*tise*160**@**gm*ail.**com \r\nI successfully recovered my stolen funds"

"The service provided by NewDay credit card is worse than appalling! For a start they shut shop at 8pm and if you try to make a transaction after this time to a supplier you haven't used before it's more than likely you'll get your card locked. Nevertheless you get a message from NewDay to communicate with them and confirm it is a genuine transaction. No good though because they've all gone home and you have to wait till the following day to get it unlocked. If you happen to be abroad and desperate to pay for something in Tanzania or Bhutan (for example) what do you do when your card gets locked? And this is the service delivered by this clueless company on behalf of John Lewis! Today I discovered that there is no group or team of people in John Lewis who monitor the performance of NewDay and that's why the customers of John Lewis receive such an appalling service! John Lewis need to have a review button on their website to enable customers to post their reviews directly to them!"

"\u201cI can't get into my account, and the email address I had for support returned an error, saying the domain no longer exists! My feelings are beyond words, and I've lost money that I worked hard to earn. Thankfully, I was able to recover my money with the help of M E R S E Y H I P**C O M, You should contact them to get your money back"

"I can agree with all the poor reviews about NewDay and JL\u2019s decision to move away from HSBC to this shoddy company. Like so many others my application was refused and I have not been able to to find out why. I have had a JL card since it\u2019s inception. Every month my account is settled by DD. I am a Company Director with no mortgage and no other debt. My credit score is excellent on Experian. I visited JL Oxford Street last week to relay my experience to them. This prompted a phone call to ND and today I received an email from them (ND) apologising. The picture below shows a portion of the reply. I applied for an Amex card the other day which was approved. My card arrived after four days with a \u00a310k limit. Thank you Amex! This is now my card of choice. Goodbye and good riddance to NewDay."

"Recently I was swapped to New Day as the new operator of the John Lewis Partnership card. I did not have a good first experience.\r\n\r\nI was called by 'New Day' on my mobile phone and asked to provide various details, full name, address, date of birth etc.... I, of course, refused. I asked them how do I known you are who you say you are and not a scammer. They could not answer.\r\n\r\nI ended the call. Now I find my new Partnership card has been stopped. After calling the customer service number and waiting for 45 minutes, I gave up and resorted to Twitter. Still awaiting meaningful contact.\r\n\r\nAvoid this company at all costs. They are useless at absolutely every level.\r\n\r\nAtrocious."

"Bought a cooker on AO 12 month intrest free first DD one month later before that could happen had a \u00a35 transaction fee (as yet not explained) added to my newday account. Got a text to say they had not been paid set up the portal account and found there is a charge but no details as to what its for. Attempt to pay it and card wont process takes up to 72 hours. few days later I see the payment plus a new \u00a312 charge for LATE payment. wasn't late you processed it 2 days after I made it! \r\n\r\nThen i get a email tonight saying because iv broken the credit agreement there now going to charge me interest at 19.9% for the rest of the contract. i log in and attempt to pay the entire balance to avoid any such rubbish. only to be presented with a OOOPS something went wrong every time i try to make a payment same as when i tried to pay the \u00a35 *fee*\r\n\r\nThis will lead me to never use AO again for any service and have all ready contacted them to close my account (which you can only do by phone) ill be calling new day in the morning but having looked at the reviews here i don't hold much hope."