“Avoid at all costs. This is the second time we've used newglaze but this time we also got flat roofs replaced along with replacement windows. Now have a leak between where our flat roof meets the pitched roof due to improper installation & delay tactics are now being used to prevent uncovering & repair works being done. Even after having been a building inspector for over a t years & knowing which parts of the installation are wrong, they still won't listen & often come across as condescending & rude. Have also had to call them out on multiple occasions to replace faulty window and handle locks. Would give 0 stars if I could”
“Ordered a very expensive front door during the summer of 2023. When it eventually arrived, the wrong locking system was fitted, the glazed unit had fingermarks inside the sealed unit, marks were left on the door that looked like scratches in the wood effect, a length of internal trim was left without stelmax filling, and the fitter was cocky and disrespectful when concerns were raised. It has taken regular chasing after promised calls were not received and we are still without a new glazed unit approaching February 2024. I believe I have been more than patient and tolerant in delaying this review, which I now firmly believe is well deserved. We are sick of chasing this and not receiving the promised phone calls!”
