“We ordered a leather bucket chair from Newman and Bright and are very happy with our purchase. It is very good quality, comfortable and looks good in our sitting room.
My only quibble would be that communication from N&B could have been better - I was promised a call the week before delivery which never happened and then was called on the day before delivery - they agreed to leave the chair on our front porch if we weren't in but the delivery man didn't bother to check if we were here or not. We were in fact here all day and only discovered the chair when another delivery man arrived to deliver something else.
Otherwise, all went smoothly.”
Posted 4 years ago
Many thanks for your important feedback, I am so glad that the tub chair is to your liking. I am sorry for the issues surrounding the delivery, Christmas time is always a busy time for us and I can only apologise for the miscommunication. I will be in touch with the delivery company to investigate why your delivery did not go smoother.
Wishing you a great year ahead.
“Fantastic sofa, looks great, I have received many positive comments since delivery.
Rafi has been great from start to finish, no pressured sale, lots of useful advice, happy to discuss options (where modification to design and size could be done), and was very understanding when there were issues around when i could take delivery. I am looking to get a second sofa in the near future.
I would not go anywhere else, excellent service and quality product.”
Posted 4 years ago
Thank you for your positive feedback regarding your sofa, looking forward to speaking to you again soon to order your next sofa! Rafi
“I love my new sofa it is beautifully hand crafted with high quality leather. I received the best of advice from Rafi when ordering my sofa and would recommend Newman and Bright to anyone who enjoys quality furniture and good service.”
Posted 4 years ago
I am so glad that you found my advice helpful when ordering the sofa, thank you for you kind feedback and I hope you have a fantastic 2016! Rafi
“Ordered a leather 2 seater settee and one chair. Delivery was around ten weeks and it wa swell worth the wait. Delivery was arranged at my convenience and we were extremely happy with the finished product, excellent quality and very comfortable. Found Rafi to be very helpful with any queries I had. Wouldn,t hesitate to return to Newman and Bright in the future.”
“Rafi and his team have made us a an absolutely beautiful sofa - it is even better than we imagined it would be. We will be using them again the future for sure and would not hesitate to recommend Newman & Bright to friends or family.”
“We bought a 2 seater sofa, and 2 chairs. The service was excellent from start to finish. No pressure in showroom, just lots of good advice. Was ready when promised and delivery men were so good. They were very careful and helpful. The sofa is beautiful and comfortable. The leather feels thick and top quality. Can highly recommend Newman and Bright!
M Booth, Manchester”
“Quality store, we saw the article in the Daily Telegraph about you and ordered a Castleford 3 Seater in a distressed buckskin. Every details is perfect, every stitch reminds me of how important it is to take handcrafted work.
6 weeks later I'm having trouble getting my husband off it!
“The product is first class. High quality in every respect. As such, when something goes wrong, because this is probably a rare event, they have trouble reacting. I had a problem with the castors on a swivel chair, the base was replaced quickly and with no problem. The second base then had a similar problem with the castors and they requested I send the base back for assessment this I did. It took a long time, many phone calls and emails before the base was returned. In truth, I believe I was dealing with the technical people who often have little understanding of customers needs. When my problem came to the attention of the sales department, the reaction was instantaneous and the problem was solved. Whilst going through this protracted negotiation, I actually placed an order for a Chesterfield sofa such was my confidence in the product. I asked for a delivery by 23rd December latest and they did it on 22nd. just in time for Christmas. I come from a sales background and I know what technical people can be like at times so I was able to forgive them. The quality of the product is after all more important.”
“I am a returning customer and would NEVER go anywhere else for a sofa!! The quality is superb and cannot compare to other high street stores, I carry details for this company on me and always recommend them to anyone looking for a suite as I have now had 3 suites and years on they loo like new, leather is fantastic, framework is superb and you can choose what you like made to measure your own space.
Best company ever and I hope to return in the future but for now I am extremely pleased with my latest large chocolate brown corner sofa and love chair.
“Looked in showroom, fell in love with the 'Castleford' and ordered 2 x 4 seaters. They were ready within the six weeks quoted so we popped back to see them prior to despatch. Needn't have bothered, they were perfect ! Delivery guys were polite and very careful. All in all a very good experience !”
Posted 5 years ago
Thank you Mrs Cap, a pleasure dealing with you both