“We are a construction company that have used vehicle rental companies for the past 15 years and have used a number of different providers, including many of the big names.
If you are looking for a brokerage company such as Nexus I would strongly advise that you look for an alternative as I believe Nexus are ruthlessly profit driven and you are likely to be cheated at some stage.
The last couple of vehicle hire reps I have met have told me that Nexus have a very bad name within the industry with their vehicle providers, who they are forced to chop and change all the time.
Our company has had a very bad experience, being invoiced incorrectly and fighting a losing battle when trying to get charged fairly.
For example, our company was charged £250 for a 'valet' when the vehicle went back... this is just the tip of a very nasty iceberg!
If you think you can come to a common-sense resolution with Nexus when they overcharge you, my experience suggests that aggressive and rapid legal action (with extras on top) will be coming your way if you don't pay what they want.”