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Wh-a -ts- A-p-p +54 -9 -3-7-5-1- 4-7‑8-7-4-6”
“I have been a long-term user of NiceHash for several years, and my experience was positive until recently. I had successfully completed the Know Your Customer (KYC) verification process in the past and was using the platform without any issues. However, things changed when NiceHash updated their system and required users to re-do the KYC verification fully.
KYC Verification Challenges After System Update
Following their request, I promptly submitted my Spanish Permanent Residence Permit for the new KYC process. Despite complying with all the guidelines and being ready to provide any additional documentation, my verification was repeatedly declined without a clear explanation. The responses I received were generic, copy-paste messages that did not specify what was incorrect or missing in my submissions.
Inaccessible Funds
As a result of the failed re-verification, my account was permanently locked, and I lost access to my funds totaling approximately 800 EUR (0.00977240 BTC). I made multiple requests to withdraw my funds to my personal Bitcoin wallet, but these were met with the same standard replies, and no action was taken to return my money.
Lack of Clear Communication
Throughout this ordeal, the customer support and compliance teams at NiceHash did not address my specific concerns or offer any solutions. My requests for a detailed explanation or guidance on how to resolve the issues were ignored, leaving me frustrated and without access to my funds.
Conclusion
This experience has been extremely disappointing, especially considering my long-term relationship with NiceHash and prior successful KYC verification. The lack of transparency and unwillingness to assist a loyal user raises serious concerns about their customer service practices. I hope that by sharing my story, others will be aware of these potential issues when dealing with NiceHash.
Recommendation
If you are considering using NiceHash, I strongly recommend exercising caution. Ensure you understand their policies thoroughly and be prepared for potential challenges with account verification and fund withdrawals, especially if they implement changes to their KYC requirements.”
“they won't let me cash out without using a third party 2FA app that i can't download to pc.. it's ridiculous.. it wasn't required when i signed up... i could understand if i wanted to keep using their services but i don't.. i only have about i only have $65 in there but.. now they're taking inactivity fees off my balance.. like it's costing them money to store my data in their database.. it's so ridiculous..”
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“They prevented me from withdrawing as well; they are just another group of con artists.
In light of the other reviews, it appears to be a standard procedure here.
Is it worth losing their reputation by treating the customers in that way? I'll stick to canna-eats, like everyone else. i had to file a complaint to Cryptorecoveryltd.com to get my funds back”
