“I was overcharged and couldn't get a refund. They ignored my claim.
Also, If you want to change your appointment, you have to pay the same amount of money again.”
“This website felt like a scam. They took payment immediately without establishing first whether I am eligible, according to the (very sparse) information one has to enter. I asked for a refund a minute after payment (because I realised that payment was taken without first checking eligibility which I don't approve of) and got a blanket e-mail saying "we have cancelled your request but you won't be refunded". The e-mail was not even personalised. Appalling!”
