“Pleased with our new sideboard, it is exactly as in the photos online. Very disappointed with the actual delivery (I think this was a 3rd party), they were 2 hours after the scheduled time which was on a Friday evening so we had to change our plans. We received no phone call of a time they would arrive, or then to say they were running massively late. When they finally arrived they would not move the unit into the lounge despite this being on the ground floor.”
Hi Carys, Many thank you for leaving a review, we are super happy you are pleased with your sideboard, it sure is a beauty! :-)
I would like to sincerely apologise for inconvenience caused by the delivery driver arriving later than originally communicated. You are correct this was a 3rd party carrier as the sideboard required a 2man delivery and falls outside Parcelforce dimensions (who are our chosen delivery partner). The carrier should have also moved this into your ground floor room of choice. I am very disappointed to hear they didn't do this as this was part of the service paid for.
Thank you for bringing this to our attention, we will be raising this with the carrier immediately.
“I appointed No18 to design our lounge after struggling to make decisions. Tara did a superb job and we are thrilled with the outcome. The online store is great and easy to shop, however if you are looking for an interior designer to help send them an email (that's all I did). The design consultancy fees were very reasonably priced and there is noway we would have been able to achieve the same look ourselves. Thank you Tara and team No18 for all your help.”
Wow thank you for leaving such a fantastic review Glyn. We thoroughly enjoyed helping you design your dream lounge and are super pleased you both loved it. Looking forward to working together on your future projects.
“The Table Lamp was perfect. Just what we wanted. The service from No.18 Interiors was also perfect. Thank you for keeping us informed as you said when we made a purchase for you. It was great to know exactly what day and an eta on time when it was going to arrive. It arrived well packaged and in perfect order.”
“Beautiful products shown in a house setting thus making it easier to visually apply to your own home.
I loved the Willow Branches with Catkins from the photo and am equally as thrilled with the product in my home.
Ordering was easy, delivery and packaging perfect.”
“I’ve been searching for a contemporary floor lamp for some time and found the most amazing one on No 18’s website. Their service was excellent and the packaging very robust. I’d definitely shop with them again and would highly recommend them.”