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I ordered a top, unfortunately it was such a bad shape that it looked awful on me so I sent it back. I received a refund of £9 less than I'd paid. I queried this only to receive an email saying that I had been charged a £4 return fee and a £5 handling charge Wow! I'm not sure how Nobody's Child has any customers as it's definitely put me off ordering ever again
”
posted 6 days ago
- Anonymous
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I ordered a top, unfortunately it was such a bad shape that it looked awful on me so I sent it back. I received a refund of £9 less than I'd paid. I queried this only to receive an email saying that I had been charged a £4 return fee and a £5 handling charge Wow! I'm not sure how Nobody's Child has any customers as it's definitely put me off ordering ever again
”
posted 6 days ago
- Anonymous
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Have raised the issue with nobody’s child to look into and provide me with a full refund.
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posted 3 months ago
- Anonymous
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When I went through with the return, it took 15 days to receive my refund, and they still deducted £8 from it.
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posted 5 months ago
- Nancy
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I ordered a number of items in good faith and paid for these over a week ago, only to be told there are delays with no further details. There is no customer service number to call, only email which they dont answer fir 2 days. I actually want a refund now due to poor customer service. I wouldnt recommend.
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posted 6 months ago
- Kas
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Wouldn't be using them again - takes ages to get a refund and when they do refund you, its not even the full amount of the clothing!!
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posted 8 months ago
- Anonymous
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Terrible customer service and breaking consumer rights! Ordered a dress which was bobbling after an hours wear despite following proper care instructions. Nobodys child refusing to honour a refund despite being legally obliged to. Dress made of cheap nasty polyester. Another greenwashing scam of a company probably going under and trying to cling to ever penny even if they are acting unlawfully! Will never shop here or recommend again.
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posted 10 months ago
- Anonymous
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Terrible refund service. Tried several times to generate a returns label but portal will not accept my legitimate order number. Have emailed twice but no response after a week. I will never order from this company again.
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posted 1 year ago
- Anonymous
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Similar to other customers, I needed to return a dress due to sizing that was off, and the return label from DHL they offered was not accepted in my town. I asked for an alternative option and they said no and would not refund my order. I'm out $80. They need to not ship to US locations that don't accept DHL.
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posted 2 years ago
- Anonymous
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I messaged them loads of times but no refund.
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posted 2 years ago
- Mary kelly