“I ordered and paid my goods on 08Oct23.
On13Oct23 they informed me my goods were out of stock, I pointed out this was not mentioned on their website when buying them.
On the 14Oct23 they confirmed it was a matter of days for receiving the goods.
On 29Oct23 after 2 weeks of absolute silence I contacted them and was made aware that my goods were shipped 2 days earlier, something they omitted to tell me as they knew I would have cancelled my order.
I got my goods on 05Nov23 and requested to return them at their expenses, something they denied.
What I found totally unprofessional was that since I was complaining hard, they had the brilliant idea to search the web to gather information about me, 'spying' for example my LinkedIn profile.
I strongly do NOT recommend this seller as they are totally unprofessional and they lack basic communication skills. There are hundreds of sellers on the web more convenient than them.”
“Nordic Walking UK takes their annual subscription fee without your authorisation. They do send an email 4 weeks beforehand titled "Nordic Walking UK / Membership due for renewal in 4 weeks". In the email itself, at the last paragraph they mention that this will be renewed automatically unless you cancel. Then they use your debit card's detail which they store with them (!) and charge it.
When I called them they actually told me that if my card was already charged they cannot refund me. when I protested they said that it is MY responsibility, and they can'y help me if I do not read my emails!!
When I called my bank, the bank told me that it is illegal to charge my debit card without my authorisation and they have 'a special team that deals which such cases'.
As I was speaking to my bank, I saw got an email from Nordic Walking UK that they refunded me... In my opinion this should not have happened at the first place, and at any case, once I called them, they should have immediately apologised and refund my money. Definitely not tell me off...:(”
