Nordstrom Reviews

“ I did not pay for delivery, nor did I know which method was used. ”

“ Their delivery service does not allow delivery instructions (they use a local delivery service not FedEx, UPS or USPS). ”

“ I got scammed and bought gift cards (I know now wrong), but I called early enough to have the purchases the scammer bought to stop the delivery, refund was put back on locked refund cards, I was told. ”

“ Not sure why Nordstrom now uses CDL as a delivery service but they are simply HORRIBLE. Still waiting to get a hold of my package which was ordered almost 2 weeks ago. They are bound to lose customers using this horrible company to deliver packages. ”

“ they believe whatever Ontrac delivery driver says without using logic at all. ”

“ I had two delivery dates and times given to me . ”

“ Here’s are the problems - (1) Nordstrom defaulted to an illegitimate delivery service, and now they are turning a blind eye to the package being taken - sending templated emails (probably out-sourced to another country) in response to my inquiry. ”

“ Delivery program extremely lacking. Nordstrom obviously switched to a cheap and non-communicative delivery system as a method to save money and result in terrible service. ”

“ We have confirmed delivery by fedex, and they have the GPS coordinates on the delivery scan. ”

“ Had the same issue as several others on here. Ordered an item that was never delivered and told it that their “internal investigation” showed it was delivered. Pressed them for proof of delivery and they replied I’d need a subpoena for them to provide it. I’m a longtime customer, cardholder and Ambassador level Nordy club member and I will never order from them again. Terrible customer service. ”