Nordstrom Reviews

“ I had an excellent experience with Sheree at Nordstrom. I brought in a dress for return and learned that, although it was purchased through Nordstrom online, it was fulfilled by a third-party seller with a different return policy. Sheree was kind, calm, understanding, and took the time to help me navigate the situation. With manager approval, she was able to accommodate my return. Her professionalism and genuine care turned a stressful situation into a positive experience. Thank you, Sheree, for your outstanding customer service! ”

“ Nordstrom is always a pleasure to shop at. Their customer service is consistently outstanding. They have staff who are incredibly attentive, knowledgeable, and genuinely helpful. My only concern are high prices for some of their products. Bargains are hard to find here. ”

“ She handled it professionally and respectful! As a fellow shopper can’t get over how many men mostly not wearing mask , show some respect and try at always! Sarah provides excellent Customer service to my 23 year old and myself ( friendly , checked frequently if we needed anything else and not pushy ! She made our experience wonderful! Definitely going back . ”

“ Used to be amazing customer service lots of friendly staff but lately it’s gone downhill . Was treated horribly by Footwear Manager and Staff ( not all ) in regards to a return . Misleading stating that there is no time limit in returns . Used to be my favourite place to shop ... I guess Covid Pandemic has changed things my guess ???! ”

“ I have been a loyal customer with Nordstrom for some time now but for some reason my next day delivery has not been on time,I pay for my order to be delivered next day for a reason,but my last two orders was Not,this is not good service,why have the option but not deliver ,hope this get better but if not they should NOT have the option,I was told I will be refunded tho,I just wish this matter could be resolved 😩 ”

“ Awesome service at Irvine Spectrum Nordstrom. ”

“ When my order didn't arrive instead of giving me the runaround she asked if I would like a replacement or refund. The customer service rep kept it short sweet and to the point, I have had SOOOOOO many negative experiences when a shipping company miss delivers I was not expecting this to be any different. (The woman who helped me was Nakeyda Y.) I am going to be going out of my way to shop at Nordstroms this Christmas. ”

“ Nordstrom is always easy to work with as far as exchanges go, I typically purchase shoes from them on-line and if for some reason the fit/size is not perfect they will exchange them in store or via return shipment. Their customer service is wonderful most of the time. I love the options and quality that is offered at Nordstrom, I am a shopper for life! ”

“ They always have the merchandise that I am interested in available in my size and shipping is always on the low end of the estimate. Customer service for returns is super easy, and the representatives you deal with are outstanding. ”

“ Customer service is 5 out of 5. (Park Meadow CO) Dropping Ivanka Trumps line is 100 out of 5. Good decision!! Thank you! ”