Appliancentre - North London Appliance Repairs Reviews

Name: Appliancentre - North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.01

4.0 Rating 919 Reviews

76 %

of reviewers recommend Appliancentre - North London Appliance Repairs

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4.0

Based on 919 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Appliancentre - North London Appliance Repairs 5 star review on 13th February 2025

Julia

Appliancentre - North London Appliance Repairs 5 star review on 24th May 2024

"Dan S"

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told an engineer wasn't available for my make of washing machine so appointment was cancelled.”

Helpful Report

Posted 3 years ago

“Original appointment no show. Turned up hours late on next date. Did not provide a report or a quote for replacement parts as promised. Just charged for call out and no follow up. Would not use again.”

Helpful Report

Posted 3 years ago

“Disappointing service. Made the mistake of requesting service on a Friday, for a standard Dishwasher repair, expecting that Monday or Tuesday appointment might work. Called each day, promised a new arrival slot twice, but only to be finally told on Wednesday morning that the following Tuesday, was the best they could do, and maybe i should consider another company. Which I promptly did, with a verified next day service. Three days wasted when an simple up front statement that 'we don't have cover in your area this week' would have sufficed.”

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Posted 3 years ago

“Overcharged us for a basic diagnostic service, pushed us to order expensive parts (£150) that would take a week to arrive, told us our machine was over 10 years old and the whole thing needed replacing; recommended we just order an entirely new machine (£500), through them. We went elsewhere and they fixed the problem on the same day for (£40), said that the machine was 2 years old (which matches our paperwork) and that the part that was broken was widely available and inexpensive - they had it to hand. We don’t recommend or trust Appliance centre North London.”

Helpful Report

Posted 3 years ago

“They decided they weren't interested in the booking I made. When the engineer didn't show, I gave them a call, hoping to rearrange. They said they'd sent a cancellation email at 9am, which they hadn't. I was trying to ask whether I could rebook, and the guy hung up on me. Then he sent the cancellation. I could have handled the wasting of my time, but the rudeness I think was entirely uncalled for.”

Helpful Report

Posted 3 years ago

Hi Darren Palmer, Many thanks for your multiple reviews, as stated on the email we sent upon booking and on the website, that all bookings are subject to confirmation by our Customer Services Team (usually within 1 business hour by phone, text message and/or email). Bookings made after 6pm Monday to Friday or after 3pm on Saturday or Sunday/Bank Holidays will be confirmed on the next working day. You made the booking on Saturday afternoon and we sent you the email today morning at 9:14 and spoke to you on the phone as well this morning. We didn't confirm your booking and decided to cancel it or not interested in it. Your booking wasn't confirmed and we informed you in advance. regards, North London Appliance Repairs

Posted 3 years ago

“This service, for a gas oven, was booked with full details - only for us to be told by the engineers who came that you did not do gas ovens. It would have been obvious to your call handler, because of the model number, that our appliance was gas. Then, to add insult to injury you charged £48 for the call out as a result of YOUR OWN MISTAKE. I expect an immediate refund.”

Helpful Report

Posted 3 years ago

Hi Rob, We just checked the phone records and you said that you have a dual fuel cooker which has an issue with the control. You did provide the model number and you said it's dual fuel (top gas/oven electrics) and our team checked for the control and provided you with the quote. If we knew that you have a problem with the gas part, we would have sent a gas safe engineer. The engineer explained that to your partner today. Also, the callout charge is clear both on the website and over the phone so no mistake on our part and no overcharge.

Posted 3 years ago

“I paid for a repair no communication just a casual verbal report to our tenants saying motherboard was not working. No repair no note to me the client please return my money.”

Helpful Report

Posted 3 years ago

Hi, Mx Cany Ash, How can we refund you when you haven't paid the callout charge yet? we would send you the full report with the part breakdown as soon as you pay the invoice! The invoice has been sent to this email and the payment link to your number. Email: cany@ashsak.com Please arrange the payment and we will provide the report and complete the repair. regards, North London Appliances

Posted 3 years ago

“Hung up on me! So rude! I called to see if they had availability within 24 hours- they did not. Then he hung up on me when I said I would call around- before I had a chance to say that I would call him back! So rude I will never use their services.”

Helpful Report

Posted 3 years ago

Hi, We just checked the phone record and no one hand up on you?! You were looking for a repair on Sunday which we explained to you we cannot provide as we are closed on Sunday and you told us that you will call around! regards, North London Appliances

Posted 3 years ago

“Have your wits about you with this company. Their aim is to sell you a new machine rather than repair your existing one. The technician ran “tests” with a voltmeter on parts of the machine which would not have an electrical current. When I challenged the technician on this he would not back down. Maintained that it was the compressor which had failed, when I asked him to check for a blockage this resolved the issue. Had I not challenged him on this, he would not have investigated. He was basically out to make a sale and prey on uninformed customers. After this, I called the office with feedback that this had happened. I was spoken to be a very aggressive person. When I said, “I feel like you’re being very aggressive”, he said, “yes I am, the problem was fixed, you cannot complain” and then terminated the call. I would not use this service unless you feel that you can confidently challenge the technician, in future I’ll use the manufacturers service which I’d only marginally more expensive.”

Helpful Report

Posted 3 years ago

Hi Mary, Our engineer spent 40 minutes at your property and fixed your dryer and we didn't understand why you are complaining?! You called and said that he was pretending that he is repairing it :) and we told you from the job report we can see that he repaired the appliance and tested it before charging you and leaving the property. Usually, people complain when their appliance is not fixed or they are paying for nothing! in your case the complaint doesn't make any sense. " The technician ran “tests” with a voltmeter on parts of the machine which would not have an electrical current." How do you know that? The engineer checked the door lock which is a switch and has an electrical connection to it? regards, North London Appliance Repairs

Posted 3 years ago

“Came to fix a leak from dishwasher agreed there was a leak but could not fix it. Spent money to tell me what I already knew but no fix offered. Waste of time and money”

Helpful Report

Posted 3 years ago

“Came to fix a leak from dishwasher agreed there was a leak but could not fix it. Spent money to tell me what I already knew but no fix offered. Waste of time and money”

Helpful Report

Posted 3 years ago

“Waste of time service light and alarm going off four days no engineer return like refund”

Helpful Report

Posted 3 years ago

Hi, Could you provide your job number? We dont have any records under your name or email address? North London Appliances

Posted 3 years ago

“Waste of time service light and alarm going off four days no engineer return like refund”

Helpful Report

Posted 3 years ago

“I am very disappointed with the customer service of this company as after cancelling an order i am still waiting for my refund after 30 days . I have not received any reply’s to my emails”

Helpful Report

Posted 3 years ago

“Phone agents are very rude and unhelpful”

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Posted 3 years ago

“Repair was not completed.”

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Posted 4 years ago

“i was charged but the engineer didnt even inspect my fridge. when i called to explain I was shouted back without given a chance to explain and threatened that the collections department would handle my case i m deeply disappointed by the service”

Helpful Report

Posted 4 years ago

Mr Chris Ari, You booked an appointment for today morning for your Smeg Integrated Fridge/Freezer and when the engineer arrived you didn't let him in even though we paid £11.50 for parking! The job was confirmed and confirmation and tracking were sent to your phone number and email. Also, you called us 3 times today asking for eta although you had the tracking! Our team spoke to you professionally and still waiting for the callout to be paid. Are you happy for us to share the phone recording? North London Appliance Repairs

Posted 4 years ago

“The technician didn't even look at the washing machine and said it couldn't be repaired after I mentioned the fault which I had already mentioned while booking online. I was charged for a visit that could've simply been a phone call.”

Helpful Report

Posted 4 years ago

“horrible customer service, they hang up the phone just because what I was asking for they don't offer without any other explanation no even a goo bye. And the website says that they do everything they don't!”

Helpful Report

Posted 4 years ago

HI, As explained to you TWICE we dont offer advice on how to setup stacking kit over the phone! and recommended you to call the manufacturers where you bought the kit from. No where on our website we claimed that we offer this service! regards, North London Appliances

Posted 4 years ago

“Booked an oven repair over the phone. Engineer called round as arranged and said “I have come to repair your washing machine” I told him it is not a washing machine, it is an oven and probably the fan heating element as I had already checked everything else myself. He opened the oven, switched it on and peered inside. Then told me he would need to order the part and his call out fee was £48. I refused to pay as he didn’t even test the heating element. If i said he was on site for 5 minutes that would be generous. I would definitely not recommend this company as my impression is that they are totally unprofessional and out to rip people off. The call centre that took my booking did not even ask for the make or model number of the oven, so how on earth could they repair an appliance when they do not even know who the manufacturer is?”

Helpful Report

Posted 4 years ago

Hi Dave, We sent the engineer to repair your oven. He checked your oven, found the fault and explained to you the part needed and that we need to order the part. We dont have a free callout and your complain is that you dont want to pay the callout fee!? Also for your info, all calls are recorded and you gave us the make and model of the oven. regards, North London Appliances

Posted 4 years ago

Appliancentre - North London Appliance Repairs is rated 4.0 based on 919 reviews