Appliancentre - North London Appliance Repairs Reviews

Name: Appliancentre - North London Appliance Repairs
Address: 219 Regents Park Road, London, London Borough of Barnet
Rating: 4.01

4.0 Rating 919 Reviews

76 %

of reviewers recommend Appliancentre - North London Appliance Repairs

Company Reviews

Questions

Metrics

4.0

Based on 919 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

02082263633

Email:

info@northlondonappliances.com

Location:

219 Regents Park Road,
London
London Borough of Barnet
N3 3LD

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Appliancentre - North London Appliance Repairs 5 star review on 13th February 2025

Julia

Appliancentre - North London Appliance Repairs 5 star review on 24th May 2024

"Dan S"

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called to arrange a repair man to repair my dishwasher. Man turned up, I told him the Error code was F14, the repair man without even opening the dishwasher says ' Oh you need a new pump'. I challenge him and ask him if he wanted to just hear the noise etc. His answer was both arrogant and patronising - ' I have been mending dishwashers for over 25 years!' He left asking me for £48 which I obviously had to pay. I then had to call Appliance Centre North London 2 times to chase the part, each time I received a curt and rude response saying that they could not locate the price yet. Thank goodness since I then called out a very reputable repair company ( whom I should have contacted in the first place) who actually opened the dishwasher and proceeded to remove an olive stone which had become lodged in the pump. And the machine was working again. I called Appliance North LondonCustomer Services to complain and of course no 'manager' has come back to me. A terrible experience - unprofessional and tantamount to negligent behaviour by the repair man. The least the company could do is refund the £48.”

Helpful Report

Posted 4 years ago

“The worst service you can get. Very rude customer service that says offensive words, avoid answering your calls and emails to follow up on a simple report, no management to speak to or look after your concern. Take your money for job not done!”

Helpful Report

Posted 4 years ago

“Called to ask if they could repair my oven. He said £80+vat and parts. I asked did they know if they could repair the fault and he said charge is £60+vat to check even if they can’t. Then put down phone on me.”

Helpful Report

Posted 4 years ago

“Appalling service. Staff is rude, they do not turn up, and they hung up on you! Avoid this company if you can. I have never met such unprofessional people ever.”

Helpful Report

Posted 4 years ago

“The repairman was unbelievably rude and condescending. He arrived well outside the appointment slot on both occasions and was dismissive and rude when I asked about the charges. He said they were set by the office and nothing to do with him. He treated me like a "little woman" who didn't understand these sort of things. I found him intolerable and not a man I wanted to be alone in the house with. I will only call them again if the item breaks while under their guarantee. They also used an app to estimate how long your wait will be which was only location based so it told me how far away he was geographically which is of little use if he was still due to spend hours at his previous appointment. When I messaged to ask for an updated eta, which was a service offered on their chosen app, he chose not to respond. My advice is to steer clear of this company!”

Helpful Report

Posted 4 years ago

“RUDE STAFF. I never booked an appointment with this company but received a text so I called to cancel. And the person on the phone said yes I’ll cancel it very abruptly then just hung up without letting me even finish talking. I called back as I wanted confirmation of this to show my landlord and the same person shouted down the phone saying it’s cancelled what part of cancelled don’t you understand? And all I wanted was a confirmation message to say this. Disgusting rude customer service, sort your staff and manners out.”

Helpful Report

Posted 4 years ago

“super unprofessional sent an email saying the appointment would be booked at a specific time, nothing happened we waited in and no one showed called them and they said they had not confirmed the booking and they are fully booked for the next three weeks charletans avoid”

Helpful Report

Posted 4 years ago

“They Cancelled my appointment twice (last minute) then suggested I try another company. Took time off work to be at home so not impressed with their service”

Helpful Report

Posted 4 years ago

“Hung up on twice when asking about service advertised on website. I can understand that service are limited during covid but being hung up on is not great services. I will not be recommending the telephone customer service option number 4 to anyone in my family or buiness.”

Helpful Report

Posted 5 years ago

Hi Shareef, You called 3 times in less than 10 minutes and each time we replied with the same answer that we currently don't cover that service in your area. Not sure why you needed to call multiple times and ask the same question! The services are subject to availability and areas.

Posted 5 years ago

“really rude on phone, obstructive and difficult.”

Helpful Report

Posted 5 years ago

“I couldn't get any service as the engineer couldn't find any parking space in my area. I don't understand how this is not factored in the price and the service. Every person who came for work before has always found a way to park in the alley. Not a very professional service.”

Helpful Report

Posted 5 years ago

“The repair is not finished from January 2021 and is totally unacceptable. We are now coming into March 2021. I have received no update on the outstanding part ordered for the oven repair to be completed. Every time I call up for a status update the team are unable to advise on the timescales for the order part to be delivered or for the repair job to be complete. It has now been well over a month that I am unable to utilise the cooker or get the money back for half of the job being completed. Appalling service”

Helpful Report

Posted 5 years ago

“Unfriendly and unprofessional. Damagwd my flooring and left without telling us about it. When tried to contact the company afterwards no response. Avoid this place!”

Helpful Report

Posted 5 years ago

“Terrible customer service. I booked the service, then called to make sure it is good and I got both verbal and email confirmation. On the day of repair, nobody showed up. I contacted them and they said it is canceled in their system and there is not much they can do about it. They told me to wait and they will come back with a new possible time slot. When I called after a few hours they were rude and annoyed that I am bothering them and when I said it is not acceptable they just disconnected.”

Helpful Report

Posted 5 years ago

Hi Mr Lukasz Grochowski, You booked a repair for Smeg dishwasher repair for 21.01.2021 at 10:00 - 12:00 which we confirmed and sent you confirmation email, text and even tracking details and when the engineer was at your place you just told him that you cancelled the appointment although we didn't had any calls or emails from you regards cancellation! You booked the repair again for the next day and we didnt confirm it because of what happened and when you called us, we explained that to you and even asked you how did you cancel the previous booking as we had no record and your response was that the dishwasher started working and you didnt need an engineer! how do you expect us to send an engineer again?!

Posted 5 years ago

“Engineer was not able to repair as you don’t deal with this specific kind of fridge even though I specified on order form that it is an F&P under counter integrated fridge. So very disappointed and your website should be clearer that you are very specific about what you can / can’t repair.”

Helpful Report

Posted 5 years ago

“The guy said we needed a new part and now he won’t respond to our messages to let us know what the name of the new part is. Total waste of £75.”

Helpful Report

Posted 5 years ago

“Extraordinarily rude operative. He was not interested in hearing what the problem was on the phone. All he kept saying was £80 diagnostic plus parts phone if your interested and hung up. Third rate company...STAY AWAY.”

Helpful Report

Posted 5 years ago

“Atrocious. Was told by the engineer that he didn’t have the part, even though I specifically said on the form what the problem was, then he told me that I’d be charged extra for him to order it and come and fix my oven the next day. THEN I tried to contact your customer services to complain and there was no one answering the phone. All this and he was 4hours late. Ridiculous.”

Helpful Report

Posted 5 years ago

Hi Miss Domini Finch, Many thanks for your review. It would be good to provide the model number of the cooker in the booking before complaining about engineer not having the correct parts with him. We informed you that the Enginner will be late and your partner said that is fine if he can make it today. For the charge, we haven’t charge you anything and you didn’t paid the call out and told the Enginner that you get paid next week and don’t want to repair it now. Regards

Posted 5 years ago

“The repairer was pretty angry and rude and implied that he had been callled out for no good reason. We have not used the machine for weeks and he switched it on and it works. However last time this happened the machine didnt work thereafter. It may be our mistake but he was there for 10 mins and we were charged the full amount so why was he complaining?”

Helpful Report

Posted 5 years ago

“The repair man was really nice and helpful, however my freezer was so packed with ice he couldn’t do the repair. The issue I have is that I warned the office of this a couple of times. In order to ensure they were aware how bad the ice was as I am not prepared to pay a call out charge if they couldn’t do the repair. They assured me it was fine and in actual fact it was as I thought and he couldn’t do any diagnosis because of the volume of ice. I’m not going to pay a charge for something I already suspected and warned the person I booked it with about.”

Helpful Report

Posted 5 years ago

Hi Angela, You told us there are some ice at the back of the fridge and what the engineer sent us is completely different. The photos can be seen from this link: https://prnt.sc/w0huon https://prnt.sc/w0hvfi Also you might want to pay the callout charge before writing a negative review.

Posted 5 years ago

Appliancentre - North London Appliance Repairs is rated 4.0 based on 919 reviews