notonthehighstreet Reviews

4.1 Rating 143 Reviews
C-
Happiness Grade
C-

Customer Service - Average

57.14%
Industry Average
I really do not want to slate this company as products look class . But I paid & ordered but now they won’t contact poor service and aftercare
posted 1 year ago - Anonymous
I just feel a bit dissatisfied after using the website/company and whilst i cant complain that ive received terrible service (as of yet) im genuinely dissatisfied by the outcome of 2 of the 3 items i had ordered (im waiting for item 3 to arrive - so cant comment on that).
posted 1 year ago - Anonymous
Absolute disgraceful quality, item broken, packaging rubbish I have just wasted £50 on an item which I probably will not get back as customer service is NIL>
posted 2 years ago - Anonymous
I am extremely unhappy with the service ,or should I say lack of it.
posted 2 years ago - Sue Walton
This company has the greatest stuff, but the WORST customer service.
posted 2 years ago - Marjorie
Item arrived and was nothing like the pictures advertised. Seller refused to refund and not on the high street were zero help. Terrible customer service from both the seller and noths.
posted 2 years ago - Laura and James Wilkinson
Orders on the 7th should of got it on the 10 but nothing even lost a days pay waiting for it to arrive. Very poor customer service and demand a refund as no longer need item as never turned up. AVOID
posted 3 years ago - Anonymous
Very disappointing customer service - I ordered a chimenea costing over £160 which I initially didn't mind presuming it was quality and unusual.
posted 3 years ago - Sarah
Really poor service, as I should be able to trust that my order is on its way when you send me an acceptance email.
posted 4 years ago - Anonymous
Six days after that sent a third message quoting noths 'our sellers are committed to the highest customer service.
posted 4 years ago - Anonymous