“This is NOT pure cacao powder. It is a light colour, rather like drinking chocolate and smells of drinking chocolate powder - it has a very sweet, sugary, chocolate-vanilla aroma, without the intensity of cacao. Most people leaving good reviews simply don't know the difference. I complained to Amazon and they contacted the seller who denied it was not pure cacao and said I could return it but it would cost quite a bit due to its weight of 1kg. What are they going to do with a tub I have already opened? Incidentally, the box they packaged it in was so flimsy, it arrived with the box completely forced open by the fake cacao tub, and fortunately the tub was still inside, hanging on by the skin of its teeth!
I am considering contacting Trading Standards as this is fake stuff and people are being conned. I will be contacting Amazon again to complain and refuse to fund the return postage cost for a fake product.”
“Bought Shea butter and cocoa butter good quality very competitive price free postage and a 10 per cent off coupon for next purchase very happy with purchase”
“Ordered Nurifi products off Amazon & sent several emails apparently my item arrived 2wks ago but it never & not with elderly neighbours..no reply from.emails not very professional & wd expect some response by now & either refund or product resent....”
“I decide to order directly with Nurifi not Amazon , to help this small company. My friend added some of their Cocoa Powder into my milkshake and yogurt and I thought it was very expensive. I was very surprised to find their prices very very competitive and very low, so happily ordered a couple of items directly via their website, they also don’t charge for delivery. I think it took about 5 days and I am very happy :)”
“Item took 7 days to arrive but they explained due to covid-19 things are taking longer to arrive which is fine. The shea butter is of exceptional quality.”
“Not sure about the quality of the product, since I never received them. The customer service is just horrible. Month after ordering I still haven't received the products. No explanation, and they dont anwer to any request. Very unprofessionnal.”
“The customer service is very poor: A month after ordering, I haven't received the products. The shipping company to investigate needed information from the sender Nurifi, but they wouldnt help, When contacting them about the situation I dont get any answer. Very disappointing.”
“This company continues to charge off on my account without my approval. I have sent email request to discharge any other services but yet they continue to charge off on my account. On the other hand the last product that was charged came in damaged all broken up. I need this company to stop charging off on my account.”
“I'm not complaining about the products themselves because I haven't received them yet. Yes I complain about the service! Several weeks after the order, nothing has been delivered, no email sent, and even when asked nobody knows anything. It is a very suspicious situation.”
