Nustone Reviews

Name: Nustone
Rating: 4.03

4.0 Rating 134 Reviews

75 %

of reviewers recommend Nustone

Company Reviews

Questions

Metrics

4.0

Based on 134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Ashley

Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no after sales support do not want to know once they have your money”

Helpful Report

Posted 6 years ago

Hi John, We're sorry to hear that you've had some issues with your order. If this was not able to be resolved, please don't hesitate to contact us on 01206 700 599 or via email at support@nustone.co.uk. We would be happy to help. Kind regards, The Nustone Team

Posted 6 years ago

“DO NOT buy from Nustone. Bought paving slabs which cost over £2200 of my hard earned money. Over 15% of my paving slabs were cracked or had halrline cracks. I contacted Nustone, they refused to give me a replacement for the cracked paving slabs, as I didn't check the slabs when delivered and contact Nustone immediately. I will definitely won’t be recommending Nustone to my friends or purchasing any further orders. Poor customer service, rip off company.”

Helpful Report

Posted 6 years ago

Hi Rav, We're sorry to hear that you've had a few breakages in transit. We have a simple claims procedure for this. Customers are asked to sign for the goods as 'Unchecked On Delivery', which opens up a 7 day period in which to report anything to us. We are always happy to issue replacements or refunds when this is followed. In the event that our claims procedure is not followed, it becomes very difficult for us to verify at which point these damages may have occurred. All of this information can be found on our website and if you have any further questions, please don't hesitate to contact us. You can reach us on 01206 700 599 or via email at support@nustone.co.uk. Kind regards, The Nustone Team

Posted 6 years ago

“Terrible customer service, kept promising delivery, which never happened, i took several days off to ensure i was in on delivery day, which never happened. Asked to speak to a manager, apparently no one manages the team, both members of the team were exceptionally unhelpful. Palletways the third party that delivers called me personally to let me know yet again that Nustone hadn't sent them any goods, but yet Nustone keep denying there is a problem their end. So i'm currently £500 out of pocket, i've used up several days of annual leave & i have no paving slabs, and no email confirming future delivery. So at the moment in just seems like theft. DO NOT USE.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service.I ordered Kendla Grey Flagstones on August 17th.Still waiting...... Contacted This company by phone...no answer.contacted by email numerous times got 1 answer saying they would contact me back within the day.....That was a week ago. I have now contacted my card company for a full refund. AVOID THIS COMPANY AT ALL COSTS.....You have been warned.”

Helpful Report

Posted 7 years ago

“Poor service from a company who will blame everyone else but themselves. They hide behind the small print in their T&Cs and they don't care if your delivery crate falls off the back of a lorry and 20% of your paving slabs are broken because you've ordered another crate and that one's ok. Neither do they care if some are not fit for purpose or unusable because they are of very poor quality. Very slow and poor communication when things go wrong.”

Helpful Report

Posted 7 years ago

“Misleading website, product in picture isn't always what you're ordering. Unhelpful customer service team. Massive charge to try to return a product. Over 2 weeks late with delivery.”

Helpful Report

Posted 7 years ago

Nustone is rated 4.0 based on 134 reviews