Nustone Reviews

Name: Nustone
Rating: 4.08

4.1 Rating 132 Reviews

77 %

of reviewers recommend Nustone

Company Reviews

Questions

Metrics

4.1

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service, kept promising delivery, which never happened, i took several days off to ensure i was in on delivery day, which never happened. Asked to speak to a manager, apparently no one manages the team, both members of the team were exceptionally unhelpful. Palletways the third party that delivers called me personally to let me know yet again that Nustone hadn't sent them any goods, but yet Nustone keep denying there is a problem their end. So i'm currently £500 out of pocket, i've used up several days of annual leave & i have no paving slabs, and no email confirming future delivery. So at the moment in just seems like theft. DO NOT USE.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service.I ordered Kendla Grey Flagstones on August 17th.Still waiting...... Contacted This company by phone...no answer.contacted by email numerous times got 1 answer saying they would contact me back within the day.....That was a week ago. I have now contacted my card company for a full refund. AVOID THIS COMPANY AT ALL COSTS.....You have been warned.”

Helpful Report

Posted 6 years ago

“Poor service from a company who will blame everyone else but themselves. They hide behind the small print in their T&Cs and they don't care if your delivery crate falls off the back of a lorry and 20% of your paving slabs are broken because you've ordered another crate and that one's ok. Neither do they care if some are not fit for purpose or unusable because they are of very poor quality. Very slow and poor communication when things go wrong.”

Helpful Report

Posted 7 years ago

“Misleading website, product in picture isn't always what you're ordering. Unhelpful customer service team. Massive charge to try to return a product. Over 2 weeks late with delivery.”

Helpful Report

Posted 7 years ago

Nustone is rated 4.1 based on 132 reviews