Nustone Reviews

Name: Nustone
Rating: 4.10

4.1 Rating 131 Reviews

77 %

of reviewers recommend Nustone

Company Reviews

Questions

Metrics

4.1

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

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Paul Smith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very difficult to reorder , quite a few slabs damaged when delivered but when called office didn’t do anything about it , need 1 more patio kit to finish project but can’t buy elsewhere as may be different colour”

Helpful Report

Posted 4 years ago

Hi Wendy, Thank you for your previous order with us. We are sorry to hear that you have had some breakages in transit. We have a simple claims procedure for this and are always happy to refund or replace anything affected when raised within our policy. With regards to placing a further order, I can see that we have your details on the system so that we can contact you as soon as we have the Kandla Grey Sandstone back in stock and we look forward to placing a further order for you once we have the product available to order. If there is anything else we can do for you in the meantime, please don't hesitate to reach out to us again. Kind regards, The Nustone Team

Posted 4 years ago

“Lack of communication as to when delivery would be made, had to chase a few times. Aprrox 4 sqm was unusable due to being cracked or damaged in corners.”

Helpful Report

Posted 4 years ago

Hi Katrina, Thank you for your order with us. We're sorry to hear that you had some breakages in transit and we have a simple claims procedure to follow for this so that we can refund or replace anything affected. We offer an estimated lead time for each of our products and our couriers will always call to book in the specific delivery date, as well as providing email and text updates along the way. We are consistently reviewing the way that we operate and have been working hard throughout the pandemic to ensure this. We appreciate your feedback and if there is anything else we can do for you in the future, please don't hesitate to contact us again. We would be happy to help! Kind regards, The Nustone Team

Posted 4 years ago

“Great product”

Helpful Report

Posted 4 years ago

Thanks, Russel!

Posted 4 years ago

Nustone is rated 4.1 based on 131 reviews