Oak Direct Reviews

Name: Oak Direct
Address: Unit 5, Wallbridge Mills, Frome, Somerset, Frome
Rating: 3.11

3.1 Rating 47 Reviews

53 %

of reviewers recommend Oak Direct

Company Reviews

Questions

Metrics

3.1

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Email:

sales@oakdirectuk.co.uk

Location:

Unit 5, Wallbridge Mills, Frome, Somerset
Frome
BA11 5JZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly one of the worst most unprofessional companies I have ever had the misfortune of dealing with. Ordered well in advance hoping that they could deliver on one of 2 days I was off work, despite my request they tried to deliver the week before I could take the delivery due to building work. I then struggled to get any info on when this would be delivered, false promises time after time of them getting back to me forcing me to have to chase relentlessly. If you call they dont answer the phone, and if you want any kind of information in the afternoons forget it - appears they only work mornings. Finally I was given a delivery date (the day before it was due to be delivered, so no notice - despite me asking every day) they advised an afternoon slot so once again I booked some time off work - the delivery turned up at 9am! If things couldn't get any worse when I opened the furniture I disliked it and wanted to return for a refund, I informed them on the 31st May, after numerous emails chasing, false promises of call backs this was finally collected on 20th June, 3 weeks later - again, told it would be afternoon and they turned up in the morning. I can honestly say I would never order from this company again, the customer service here is shocking - its an absolute circus and nobody seems to know whats going on. This has been a complete and utter waste of my time - I've lost count of the number of emails I've sent. Try Portland Furniture - a million times better, better furniture, better customer service! The only good thing I can say about the company is the delivery driver is lovely - he must get it in the ear all day long from customers due to the complete lack of communication and planning - couldn't organise a p*** up in a brewery!”

Helpful Report

Posted 5 years ago

“Order a sideboard on the 14th April, which I still not received. First of all the tried to change us an extra £60 to paint the sideboard white, when they already stocked the exact same design in white? Once that was corrected (after about 8 emails back and forth) we were then told there would be a delay in delivery as they prefer delivering large, expensive items themselves to avoid the damage that may be incurred via currier. This was fine by us- estimated delivery date was the 30th April. Weeks later we emailed to chase and was told the sideboard was ready but that the currier had not collected it yet?! Probably the worst customer service I've ever received. The whole company is a shambles.”

Helpful Report

Posted 6 years ago

“Disgusted. Waited an extra week for delivery, no communication, delivery wasn't confirmed so therefore we weren't home to accept delivery. When it was delivered it was badly damaged and appeared to have been dropped. Still trying to organise collection and refund after numerous phone calls, but they are now not answering the phone. They have had our money for four weeks and I am losing patience. Terrible company in my opinion!”

Helpful Report

Posted 6 years ago

“Poor quality product, wood split and painted over, paint chipped on the finish. No compensation or discount. Poor customer service and pooor courier service that turns up late.”

Helpful Report

Posted 6 years ago

“If I could leave zero stars I would terrible communication terrible delivery times,I've seen other reviews and they clearly haven't changed courier service to wait in all day and then they don't bother coming !!”

Helpful Report

Posted 6 years ago

“Ordered and paid for two units on the 24th August. Finally received on 21st September. They ignored e-mails, their phone number doesn't connect and they don't reply to Messenger or FB posts. When they finally did reply, they gave the wrong Courier details so another frustration.”

Helpful Report

Posted 6 years ago

“I received a wardrobe from Oak Direct that was damaged. Drill holes had been incorrectly aligned and the wood was split. I sent photos and a detailed email and was informed by Nathan that my complaint would be dealt with. I received no correspondence with regards to the complaint so I emailed again and was informed that the matter would be dealt with promptly. After my third email and no correspondence to resolve the matter I employed a joiner to fix the wardrobe. I would never buy anything from this company again. Appalling customer complaint handling and no resolution offered.”

Helpful Report

Posted 6 years ago

Oak Direct is rated 3.1 based on 47 reviews