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Oak Direct Reviews

3.1 Rating 47 Reviews

53 %

of reviewers recommend Oak Direct

Company Reviews

3.1

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

sales@oakdirectuk.co.uk

Location:

Unit 5, Wallbridge Mills, Frome, Somerset
Frome
BA11 5JZ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Possibly one of the worst most unprofessional companies I have ever had the misfortune of dealing with. Ordered well in advance hoping that they could deliver on one of 2 days I was off work, despite my request they tried to deliver the week before I could take the delivery due to building work. I then struggled to get any info on when this would be delivered, false promises time after time of them getting back to me forcing me to have to chase relentlessly. If you call they dont answer the phone, and if you want any kind of information in the afternoons forget it - appears they only work mornings. Finally I was given a delivery date (the day before it was due to be delivered, so no notice - despite me asking every day) they advised an afternoon slot so once again I booked some time off work - the delivery turned up at 9am! If things couldn't get any worse when I opened the furniture I disliked it and wanted to return for a refund, I informed them on the 31st May, after numerous emails chasing, false promises of call backs this was finally collected on 20th June, 3 weeks later - again, told it would be afternoon and they turned up in the morning. I can honestly say I would never order from this company again, the customer service here is shocking - its an absolute circus and nobody seems to know whats going on. This has been a complete and utter waste of my time - I've lost count of the number of emails I've sent. Try Portland Furniture - a million times better, better furniture, better customer service! The only good thing I can say about the company is the delivery driver is lovely - he must get it in the ear all day long from customers due to the complete lack of communication and planning - couldn't organise a p*** up in a brewery!”

Posted 5 years ago

“Contacted and delivered a day early, well packed. Beautiful quality, looks lovely in our hallway. Would definitely recommend. Thankyou.”

Posted 5 years ago

“Great service! Great quality and very well packaged for delivery without damage! Will be ordering more and more”

Posted 6 years ago

“The worst customer service would be a compliment. Numerous messages and calls (to little response) in regards to a missing item. Absolutely useless. Avoid at all costs. Such a shame because the product is great and it wouldn't take much to resolve. Con artists”

Posted 4 years ago

“Quick delivery and packaged very well.”

Posted 6 years ago

“Great product and great communication”

Posted 6 years ago

“Good personal service , excellent communication both friendly and professional rare combination and a product that is a repeat buy for us can't say more than that we liked it so much we purchased another one .”

Posted 6 years ago

“Item arrived promptly and in perfect order. Is exactly as described which is always a concern when ordering on line without physically seeing the item. All in all very pleased and good value for money”

Posted 6 years ago

“Good service and nice product. Happy with furniture.”

Posted 6 years ago

“the worst company i have ever had the misfortune to come across. no customer service, no response to calls or e-mails they are truly shocking avoid at all costs”

Posted 4 years ago

“I ordered an oak mantel on 09/11/2019 with a wax finish, fixings to be pre-drilled and a specific length. Time passed and I heard very little but I appreciate custom made wooden items take time so I waited. I sent an email to chase after 3 weeks and they replied fairly quickly explaining there was a delay - not a problem. On 05/12/2019 I received the item, well packaged and exactly as requested, a thing of beauty which we're extremely pleased with. There are timing issues with the delivery firm they use due to being restricted to freight / weight of their goods, this can't be helped, I would say don't give a morning slot for delivery then arrive at 17:30 but that's down to the carrier. The excellent product was worth the slight delay and I'll probably use them again.”

Posted 4 years ago

“i have emailed several times and have had no reply. i was just after some information. I have no compliant about the furniture. All I need is a replacement handle but no one has got back to me. Its disgusting”

Posted 4 years ago

“Terrible experience. The bedside table was sent to Scotland instead of London. Poor communication with the company. The table is still in Scotland after 3 weeks and I have no idea when it will be collected despite Oak Direct saying they will organise it and provide a refund. From my experience I cannot recommend dealing with this company.”

Posted 4 years ago

“Dont use! You can never get them on phone (only say they're open Mon-Fri 10-4 anyway). They make you leave a voicemail for a call back, which they don't respond to. They also ignore emails. Delivery times are ridiculously long.”

Posted 4 years ago

“appaling customer service cannot be contacted and delivery took about a month then the return a month then a week to process a refund then 2 weeks to recieve money back disgusting”

Posted 4 years ago

“Placed an order on the 3rd of July and rang the next day to ask for it to be delivered on the 1st of August as I am moving house and wanted it for my new home. Was told this was fine and they'd make a note of it. On the 15th of July recieved a voicemail saying they were delivering it to me on the 24th of July - so I rang and said I've already requested it to be delivered on the 1st of August to my new home. Was told to email details which I did as soon as I got off the phone. I sent 6 emails, rang 15 times and left 4 voicemails and nobody has got back to me. The delivery driver turned up at my house last night (23rd of July) with the TV unit which I had had no warning he was coming. I then had to tell him I couldn't take it yet as we're moving and he took it back to the warehouse. Sent yet another email today and rang twice but no reply. Absolutely worst customer service I've ever experienced especially when the furniture I ordered is so expensive you'd think they could atleast reply to an email. Would never order from this company again!”

Posted 4 years ago

“Ordered the Aspen sideboard 29th March, still hasn’t arrived. They do not answer the number provided or respond to emails. I’m afraid I have been scammed. Do not use this company!”

Posted 4 years ago

“WONDERFUL !! LOVE MY NEW FURNITURE. GREAT DELIVERY GUY PERFECT ALL ROUND THANKYOU.”

Posted 5 years ago

“Very good quality for the price would recommend, I have bought a couple of items from Oak Direct and very pleased with my purchases. Delivery excellent, only problem now is that the Tv unit and book case is out of stock ☹️”

Posted 5 years ago

“I was pleasantly surprised to discover this unit has 2 built in lights as i did not see this listed in the description. The unit is lovely and fits perfectly where i wanted to put it. I will say to any purchaser to beware when unpacking and placing as the glass doors make the unit very heavy at the front so i would support the front feet or fix to the wall for extra security”

Posted 5 years ago

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Oak Direct is rated 3.1 based on 47 reviews