“Dreadful customer service. Ordered end December . Delay on order so cancelled Still no refund by end of February despite chasing by email and phone .Told there is a backlog of refunds I wonder why !!! Spend your money elsewhere or you will loose it”
“Shocking level of customer services following payment. The product never arrived within the agreed proposed timeline and the communication was non-existent. Despite 5 chasers by me and various voicemails (you cannot actually speak to anyone) I am still without the product and without my money. This is tantamount to fraud. BE AWARE AND SHOP ELSEWHERE”
“Lighting why go anywhere else, Ive used this company twice and both times have been hassle free, great selection, nice quality, good prices... Thanks”
“Excellent company to deal with have bought lights over the last few months for my new build and they have looked after me every time and the range is great.”
“This company was a total disaster when it came to my order. It took them three months to put everything right whilst holding onto two separate lots of my money the entire time . Items were not as they were described or a picture and delivery took an absolute age. Their customer service is absolutely abysmal . I read this companies reviews online before I purchased and they were really quite good but my experience with them was honestly horrendous. I feel the manager or the customer service team could have made some effort to offer a discount or some kind of incentive considering they kept me waiting for weeks and weeks and weeks. I do not like the returns or hide they are facilitated… They make you hang onto faulty or incorrect goods until you will be a small service. Sometimes the swap can take six or seven weeks . I believe if it's going to take that length of time then the company need to pick up the faulty item refund your substantial amount of money and only charge you again when the other goods leave their factory !
I have never received one single word of an apology or any kind of decent customer service .”
