Octopus energy Reviews

“ We have now been waiting for 2 weeks for a refund from our account which has been in credit over £600 for months. ”

“ 04, I spoke to 2 different people, first one came across scaring me so I hung up, I tried again second one was useless then she supposed of done a refund for me and sending me a cheque, as not heard anything I emailed them, got an email this morning which I totally could not understand so I rung about this email was told to ignore it as a cheque is going to be sent, after phoning I got an email saying it had been paid into my bank account which it hasn’t because they don’t have my bank details as I receive paper bills, if I don’t get this money I’ll be going to the ombudsman, I’m sick and tired of this company and from reviews I’ve read they a the biggest crooks going. ”

“ the bank did refund one quickly but then Octopus told me the bank had cancelled the direct debit when they had not and the Octopus system then showed it as cancelled but not my bank system. ”

“ Transfered from Shell. In lots if credit they said they would refund still nothing 2 weeks later. What are you people doing I want my refund otherwise I am cancelling my direct debit and will pay by card monthly not good enough Octapus Energy ”

“ Octopus got my £100 converted in E- vouchers instead of sending the money into my meter as they said they would over the phone. However, the e- vouchers are invalid as Pay Point won’t take them as they only accept cash. So I asked for refund my £100 , they agreed but so far have refund only£79.80 and it has taken them 4 days I still fighting to get the remaining money of them Evil people !! Avoid them any any cost ! ”

“ You need to adjust the estimated billing and refund us accordingly and make fixing our meter an immediate priority so this situation doesn’t continue. ”

“ Wont refund me my money and wont call me back. ”

“ The account is massively in credit and they refuse to refund it. ”

“ I have waited for more than 2 months and they did not refund me. ”

“ also they ask for a meter reading if you want to have your over payment to be refunded, but every month they charge you from the smart . ”