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Octopus energy Reviews

3.9 Rating 5,013 Reviews
A-
Happiness Grade
A-

Customer Service - Good

85.64%
Industry Average
Excellent customer service, extremely easy to switch to Octopus even with prepayment metres.
posted 2 weeks ago - Oliver
Mark was super helpful and efficient and friendly. Great customer service!
posted 2 weeks ago - Anonymous
Alex was very helpful. She was professional and friendly and provided me with all the information I required in order to make my choice to switch energy providers. Alex made this process stress free. Great service, thank you.
posted 2 weeks ago - Anonymous
Kind service
posted 2 weeks ago - Anonymous
Great service from Kainatt.
posted 2 weeks ago - Anonymous
Great customer service and smooth sign up!
posted 2 weeks ago - Anonymous
Excellent service and understanding
posted 2 weeks ago - Anonymous
The customer service at Octopus energy is top notch. My experience with Sim and his colleagues have made me move my Gas to Octopus. Am also enjoying the Octopus interactive platform. I hope they'll keep it up.
posted 2 weeks ago - Anonymous
Answered phone immediately and dealt with my query quickly, I thought this type of service was long gone! Well done Pete S we need more like you. Thanks Don
posted 2 weeks ago - Anonymous
Waverley wad extremely helpful, polite and understood my frustration. She sorted out my mistake and l could not have had a better service. Many thanks for your service.
posted 2 weeks ago - Lynne Ford