Octopus energy Reviews

“ Great customer service. Highly recommend thinktheir operators sre very polite and helpfully. ”

“ Octopus energy customer service is absolutely amazing. I couldn’t pay a bill one month because my father passed away and they totally understood. Didn’t give me any hassle. Any questions and even sent flowers and a card in the post for the next day I have never had customer service anywhere as good as they give. Stacey ”

“ Nothing was ever too much trouble and it was clear that Ben had a detailed understanding of the service, so was able to provide accurate and detailed advice in relation to resolving my issue. ”

“ As usual excellent customer service. Ben was so helpful and resolved my query efficiently. I am so glad i moved all my accounts over to Octopus much better. Many Thanks ”

“ Absolutely amazing service today we had an issue with our meter and within a couple of hours that had sent out an engineer to replace it ”

“ No speaking to bots No endless waiting on hold Quickly got through to Ben, a real person, who couldn't have been more helpful Question sorted in 2 minutes Outstanding customer service ”

“ Excellent customer service with Ben explained the situation and delt with it with curtsy and efficiently. ”

“ Rachael sorted my messed up bills and aligned the billing period with the Smart meter / IHD. All so simple and straightforward now. Quickly done too, whole process done in one short phone call. Excellent service. Thank you Octopus, thank you very much Rachael ”

“ I spoke with Sammy COV-15 on the 7th January as we wanted to go back onto Agile Octopus. Sammy was amazing and sorted this right away!. I used to swop suppliers every year however we have been so happy with Octopus and the service we receive - we have stayed with yourselves since 2023! With staff like Sammy - you continue to provide excellent customer service along with great tariffs - thanks! ”

“ Good service and efficient member of staff who dealt with my query. ”