“*WOULD NOT USE OLPRO*!!
Purchased a cocoon breeze awning Aug 23, used in September for 2 nights.
We booked our second camping trip May bank holiday 2024, arrived over 300 miles away from home all three inner tubes would not inflate, could not get replacements inner tubes anywhere on a bank holiday, 3 nights with a young family, Friday 5pm no where to sleep.
The options were hotel or new tent as we had already paid campsite we went to nearest go outdoors to purchase a new tent. Sitting on the M27 in traffic to try and salvage our family break,
Olpro have admired they have a bad batch of inner tubes that they have sold to customers but they didn’t recall any of these and as we are outside 28 days they can’t offer refund infact Olpro after care has been nothing short of SHOCKING.
This is a new tent, used once
Claire @ Olpro gave me these pieces of advice: To check tent throughly before any trip even when it’s new?
Other piece of advice from Claire try to sell this tent privately to try and get some of your money back (so basically pass onto some other poor family to deal with)
I would avoid Olpro, they are not a cheaper brand, the products they use are not fit for purpose, we paid £598.00 and already faults after one use.”
“I used to be a strong supporter of Olpro as a UK company trying to supply good products at good prices. Sadly it seems like other customers have found out the company has gone seriously downhill.
Having placed a order for two items only one was received, despite the online system saying the whole order was dispatched. (1 item was listed as a pre-order with a date of 1st July, which was 3 weeks ago at time of writing)
No worries, I'll call - you can't they have removed the telephone contact.
I'll email, but that is a 3 day response time.
I'll chat in my lunchtime as they are only open M-F 9-5.
45 minutes later after saying an operator will be with you someone finally responds and states the missing item is due to arrive end of July and will be dispatched then. No apology for either the 45 minute wait or the delay in shipment, or the wrong information in the online account or explanation of why this has happened. Even when pressed it takes a further 15 minutes for a response so I give up.
I understand Brexit and COVID have impacted the logistics of all manner of businesses even 18 months on, but poor customer service cannot be blamed on either and good customer service is critical for any company's survival and growth.
My advice for Daniel Walton, as the MD, is:
- improve your customer support times, and quality of engagement
- fix your online order management systems (give the correct information and prevent an unnecessary CS engagement)
- update your website so it does not show incorrect information
- if things change tell your customers first before they wonder why you have taken their money and not supplied the goods paid for”
