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OMG Hotels Reviews

3.8 Rating 205 Reviews
72 %
of reviewers recommend OMG Hotels
3.8
Based on 205 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
On-time Delivery
Greater than 26%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read OMG Hotels  Reviews
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Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous
Anonymous  // 01/01/2019
Our family booked a Wowcher for our 60th Wedding Anniversary which included 1 nights accommodation in a London Hotel with OMG Hotels and a 24 hour hop on hop off River Thames Cruise. Our complaint was initially with OMG Hotels who took over the organisation but when OMG Hotels did not respond to emails, telephone calls or a written letter we then tried to take it up with Wowcher. No joy there, they told us it was company policy not to deal with us the recipients, they could only deal with our family who had purchased same voucher. we explained this was too difficult and embarrassing. So Wowcher denied us help. Briefly we chose a Hotel within a short distance of a Pier to facilitate our travel. However we were accommodated in a Hotel in OLympia 4.9 miles from the nearest Pier, the Hotel we chose (which did have availability) was `1 or 2 minutes walk from a Pier. We received our communication from OMG Hotels stating that we would received our vouchers 48 hours before our booking, we did not receive these and tried countless telephone calls and emails to let them know but no reply. On the morning of our journey at 09.25 we received an email via my phone with vouchers and we were already at the Coach stop awaiting our 09.40 Coach. A disaster. Hotel were able to print off voucher from my email but a different story when we reached the Pier Kiosk. Eventually we were allowed to board Cruise Boat. Very stressful. As a company Wowcher have a duty of care to their clients but they dismissed my honest and justified complaint and hidden behind "Company Policy". When we made our complaint to Wowcher they did contact OMG Hotels and we did receive a letter from them but this was full of inaccuracies. Be very careful when dealing with these companies especially if you plan to "gift them". Our experience was stressful and frustrating caused by the thoughtfulness of OMG.
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Posted 6 years ago
Quick and easy service with immediate response. Very friendly and helpful service. Thank you.
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Posted 6 years ago
Was looking for somewhere to go with my friend as it's our first time away together and Frannie really helped me find the most suitable trip. Communication was easy and efficient, I was sent all the information required, fast and easy payment links, everything I needed in such a short time. I am very please with my experience and will be definitely using this service again and would recommend to anybody. Can not wait for my Weekend away down London, as I now know everything is booked at a discounted price! Thank you!
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Posted 6 years ago
My 3rd time now booking a theatre and hotel package, great service throughout and fantastic seating. Really Happy Customer
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Posted 6 years ago
Frannie was fantastic in dealing with my booking despite me taking a long time to organise when exactly I was available. Frannie was patient and helpful throughout and as a result I can now look forward to my star with you in October. Frannie is an asset to your team. Many thanks.
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Posted 6 years ago
Had such a great time away for two night in London to celebrate our anniversary. Perfect seats for Waitress and a lovely dinner at Gordon Ramsay's. Will book again soon.
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Posted 6 years ago
Disgraceful non existent customer service. Having paid for a two night London break no voucher has ever been reveived. Despite numerous emails and voicemails i have had no response at all. I have had to resort to legal procedure to recoup my payment.
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Posted 6 years ago
A big thanks for all the help planning my wedding anniversary. Great customer service from Kelly. 5 starts to her especially. The hotel was perfect.
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Posted 6 years ago
Bombay Gin visit along with overnight stay advertised. As a party of 4 we had to fill out a form and was informed would respond within 3 working days. Took longer and only received a reply by email, after TravelZoo intervened. However date we initially wanted, was now fully booked. Frannie asked if there was any other dates we had in mind. We responded by asking what dates were available within a time span. Unfortunately, now 6 working days, and never received a reply back. Telephone numbers given, complete waste of time. Every extention has recorded message,”Mailbox full. Please try again later”. Not the best customer service!
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Posted 6 years ago
Quick to book, had a lovely two night stay and tickets to Wicked, great seats and beautiful hotel, will book again.
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Posted 6 years ago
The advisor Frannie was very friendly, thorough and efficient,in all my dealings, making a slightly complicated situation much easier for me ,thanks again 🙂
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Posted 6 years ago
Frankie was very friendly and extremely helpful. Fantastic, efficient service. Thank you.
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Posted 6 years ago
Very quick and efficient booking process by Frannie, I got my first choice of date and requested hotel, also willing to assist with any other requests or dinner bookings.. very happy.
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Posted 6 years ago
Brilliant service from Kate on the web chat services, handled my enquiry swiftly and had me and my family booked in accordingly. Thanks for taking care of everything. It was a nightmare to try and sort this elsewhere and you made it simple. We are really looking forward time away.
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Posted 6 years ago
Love this site!!! My second time booking with them. A great incentive to book again is the £20 gift voucher to use on future days away. I just did a 4* Liverpool hotel stay with The Beatles Story. Truly a memorable time as i'm a huge Beatles fan.
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Posted 6 years ago
Fantastic - Wonderful time away thanks for arranging our last minute anniversary break. 5 stars.
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Posted 6 years ago
Would like to say Frannie was so helpful and made our booking to the Theatre and dinner on the date we wanted. We are really looking forward to the day out. Many thanks Frannie.
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Posted 6 years ago
Quick, easy to book and great service - Looking forward to my Bath stay. :-)
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Posted 6 years ago
I'm leaving a review for Emily & Frannie at 'OMG' both of them were great at arranging my break away. After a troubling start to my year I really needed some time away. Thanks you for arranging this for me and helping me with the extra nights I requested. I enjoyed the show, dining at Planet Hollywood was fun and the hotel was flawless. Very much like the customer service i received. I came back feeling really positive and I hope this is reflected in my review.
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Posted 6 years ago
Great service highly recommended by a friend and I will be doing the same. Looking forward to my trip.
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Posted 6 years ago
OMG Hotels is rated 3.8 based on 205 reviews