OMG Hotels Reviews

Name: OMG Hotels
Address: Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ, Ampthill, Bedfordshire
Rating: 3.81

3.8 Rating 207 Reviews

71 %

of reviewers recommend OMG Hotels

3.8

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As previous reviews with 1 star, despite saying they would honour the vouchers that my children bought for a xmas present, pre covid....absolutely no response, following numerous e-mails. This company really needs to be exposed for the most appauling customer service i have ever had the misfortune of encountering. However, pursuing through other avenues!”

Helpful Report

Posted 3 years ago

“Appalling service. I have lost over £200. I bought vouchers from Wowcher for an overnight stay in London and tickets for Mary Poppins in November 2021. I redeemed the vouchers and wanted to book a night in June 2022. Because the tickets had not been released, I was told to contact them in the new year. I have tried to contact OMG Hotels numerous times but have had no communication. I have asked Wowcher for a refund but they refuse because the vouchers have been redeemed. I am now going to pay pal to intervene. Someone called Frannie has responded to Wowcher and said that i have a booking. If i have a booking no one has told me so I don't know when or where this is. I think Frannie is saying this to Wowcher just to get them off her back. I fear that i will lose this money. It is complete theft and if i thought the police would do anything I would report it to them. I shall go to Trading Standard but fear they will do nothing. Do not ever buy anything from Wowcher or ever have any dealings with OMG Hotels. Their name says it all. Oh My God!!!”

Helpful Report

Posted 3 years ago

“Absolutely awful customer service I have tried booking with a voucher purchased via buyagift.com. I have received no confirmation! Over the course of the last month I have tried contacting OMG hotels via 2 different email addresses, phone, Facebook messenger and chat via their website and have received no response. I wouldn’t EVER use this company again and I will definitely be advising all my family and friends and anyone else to avoid this company at all costs.”

Helpful Report

Posted 3 years ago

“Its a shame tbh that you have to even give them 1 star. Bought 2 tickets for theatre as christmas pressie for mrs and her mum and as everyone else says they dont work. Amazon not interested in helping but quick enough to take money on behalf of them. No answer at all either email or phone discusting rip off way to run a business and rip off the theatres and give them bad names aswell”

Helpful Report

Posted 3 years ago

“Still no refund for cancelled show. No response to emails and wowcher not helping either. Avoid at all costs. FAKE FAKE FAKE. This business needs to be closed down when you look at all the genuine bad reviews”

Helpful Report

Posted 3 years ago

“Keep emailing them they do not reply awful swrvice”

Helpful Report

Posted 3 years ago

“My sister and I have consistently emailed this company and never received a reply, despite the promises on the website. If there was a zero rating I would give it”

Helpful Report

Posted 3 years ago

“They fail to answer emails and are basically thief’s. My dad bought his 6 children 2 tickets each as we were all going to be in the same country at the same time. Then covid hit, they assured us we could rebook and 24 months. However been trying to rebook for the past 6 months and they do not answer emails (phone tells you to email) they are the worse company I have dealt with and would give them minus stars if I could”

Helpful Report

Posted 3 years ago

“Tried for 5 months to rebook a trip delayed by Covid. Despite me and Wowcher emailing the company several times to resolve the issue they never responded. Eventually Wowcher agreed to issue me with a credit otherwise I would be taking OMG to the small claims court.”

Helpful Report

Posted 3 years ago

“I purchased a theatre and hotel stay 3 months ago. Got no dates accepted and even went to trading standards as got nothing for the money I paid. Not able to contact anyone and how dare they take my money and I am not able to get it back. Its theft and has no consequences. Shame that they are operating as a hotel with getting away with day light robbery.”

Helpful Report

Posted 3 years ago

“Rip off company who take your money and then don’t follow through with the booking ! Avoid at all costs - fake reviews being posted here so be careful”

Helpful Report

Posted 3 years ago

“I would like a response to my emails....re hotel booking miles away from the theatre”

Helpful Report

Posted 3 years ago

“Booked a 2 night 4* hotel and liverpool football stadium tour months ago and due to go on sunday - have had no vouchers or tickets - no response to emails and cant speak to anyone on the phone just automated messages. Starting to think this is a scam and will look to claim back from my credit card company - this is a birthday present for my son”

Helpful Report

Posted 3 years ago

“Absolutely disgusting customer service. Bought theatre tickets and over night stay in London for my partner for Xmas. No one has confirmed a date, I can not speak with a human on the telephone and all emails are ignored. AVOID!”

Helpful Report

Posted 3 years ago

“Still waiting for a reply since before 1st lockdown”

Helpful Report

Posted 3 years ago

“Booked a hotel and London attraction via Wowcher on 15th November for my partners birthday on 4th December. Received one email asking which attraction I’d like and heard nothing since, nearly 3 weeks later. Chased several times and no phone number to call. So now I’ve paid £200 for a non existent booking that wowcher won’t refund me. Dreadful service - avoid at all costs.”

Helpful Report

Posted 3 years ago

“Their customer service is totally non-existent…. Just not there. Honestly, not in any way. They ask you to email them if you have an issue, and so I did, a total of 20 times in two months and received not one response from either their ‘booking’ or ‘concierge’ sections. The telephone line is a complete waste of time as there’s not one real person available ever to talk to and always, irrespective of topic points you back towards the farcical email system. My vouchers arrived with no issue but not having a legitimate point of communication with your ‘travel agent’ is frankly worrying and I won’t do it again. I truly wish that I’d done sufficient due diligence as I wouldn’t have used OMG. I won’t ever use them again…….. Please rethink your options before using them.”

Helpful Report

Posted 3 years ago

“Shoddy company that just out to make a quick buck! Paid almost double for a “deal” for what it would have been to book everything separately. Frannie was very unhelpful and simply hid behind the booking contract.”

Helpful Report

Posted 3 years ago

“Can't get through to an actual person on the phone. 2 and a half hours of trying & being sent around in circles. Messages sent on different platforms & no reply as yet. Very disappointed & angry at the service. I may amend this review if I actually get to speak to someone.”

Helpful Report

Posted 4 years ago

“I can’t believe the number of fake reviews on here. This company is nothing but a scam. 3 months later and still no refund or any communication after telling me they will get back to me within 3 working days. Absolute scumbags. I have tried everything, I have contacted the FCA and FOS, no one can help. They all say to contact the company. - which would be helpful if they actually responded! DO NOT use this company. It is a scam. Plain and simple. Love the audacity of them putting up fake reviews to seem genuine. Absolute scum.”

Helpful Report

Posted 4 years ago

OMG Hotels is rated 3.8 based on 207 reviews