OMG Hotels Reviews

Name: OMG Hotels
Address: Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ, Ampthill, Bedfordshire
Rating: 3.80

3.8 Rating 208 Reviews

71 %

of reviewers recommend OMG Hotels

3.8

Based on 208 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 26%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

Write Your review

Tell us how OMG Hotels made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t believe the number of fake reviews on here. This company is nothing but a scam. 3 months later and still no refund or any communication after telling me they will get back to me within 3 working days. Absolute scumbags. I have tried everything, I have contacted the FCA and FOS, no one can help. They all say to contact the company. - which would be helpful if they actually responded! DO NOT use this company. It is a scam. Plain and simple. Love the audacity of them putting up fake reviews to seem genuine. Absolute scum.”

Helpful Report

Posted 4 years ago

“Very very poor communication. They advised I needed to reschedule my booking due to the pandemic which I was happy to do however they have since ignored all of my emails so I have missed my booking and have received no refund. Absolutely dreadful company!”

Helpful Report

Posted 5 years ago

“Booked a Bombay Gin tour and requested hotel near to venue but have been put in the cheapest hotel 20 miles away( not great for a tour involving alcohol) .Completely refused to amend or help in any way, the hotel requested had availability!!!Very unimpressed”

Helpful Report

Posted 5 years ago

“Terrible customer service, no response for months in regarding my stay which has been cancelled due to covid 19, would just like to know if I get a refund or a stay in the future, numerous emails, calls and attempts at live chat, but nothing, very disappointing would just like a bit of guidance but know one cares!!!!”

Helpful Report

Posted 5 years ago

“Booked and paid for a hotel break, since paying I have heard nothing, I have sent several emails and called numerous times but no response. Bad service avoid using this company”

Helpful Report

Posted 6 years ago

“i purchased a voucher through Wowcher and no where was i told i would have to input three seperate dates on the booking form, the form wouldnt go through with just one date in or the same date in the three boxes. i then got an e-mail back to say i had got my third choice of date, which i didnt want or couldnt do. i tried contacting omg before i filled the booking form in but you are unable to get through to this company on the phone and i sent five seperate e-mails to ask them to consider changing my dates to the one i wanted and received no response from any of my e-mails even though omg were advertising a similar deal on their own website in the same city with availabilty for my preferred choice of date. i then contacted wowcher to see if they could help me and all i got told was omg were unable to amend or cancel my booking once the booking had been made........stay clear of this company, customer service is non existent and i will NEVER use them again!!!!!”

Helpful Report

Posted 6 years ago

“Bought a voucher through Living Social to book a one night stay in hotel with 3 course meal at Jamie Olivers restaurant. Not cheap at £150 for two people. The restaurant has gone into liquidation but no contact from OMGhotels. When i contacted them, they refuse to refund me as i'd booked the hotel.......of course i had, because the voucher would run out. i am now having to take the hotel booking, which incidentally was for my birthday, and will have to accept whichever restaurant they decide to offer me. Really unfair, as i only bought the voucher because of the meal.”

Helpful Report

Posted 6 years ago

“If I could give this company a zero star rated review I would. To cut a long story short, exceptional circumstances that no one could have predicted, meant we were unable to attend a Harry Potter Studios Tour we'd paid for. The Warner Bros Studios Tour company, as a gesture of goodwill, sent a refund to OMGHotels.com for payment to us. This was in June and the refund is still outstanding. Emails to OMGHotels MD haven't been answered and their customer service team just keep sending us around in circles. I will never entertain using them again.”

Helpful Report

Posted 6 years ago

“I booked a OMG hotel and theatre package via Travelzoo for two nights in London 11/12 Aug for my mother and myself at a cost of £389. What I didn’t do was review each of the 4-star hotels that were listed on the OMG site. When the reservation came through it was at the Good Hotel in London E16 (a 35 minute train journey from the Theatre!). This wasn’t the major problem, the fact that The Good Hotel is a floating hotel was a major issue as my 80 year old Mum has a morbid fear of water. So I emailed the booking manager immediately on 6th August who confirmed the reservation as her email stated “please contact me if I can help”. I asked for the reservation to be moved to another hotel that wouldn’t cause my Mum such anxiety. I also called the customer service line, which puts you into a never-ending loop of choices which means you don’t have the opportunity to speak to anyone in person By 11th August I still had not received a reply, so I booked an alternative hotel as there was absolutely no way my Mum could stay in a hotel room floating on water. I also sent another email requesting a response. At the time of writing I have not received a reply to either email that was sent to Frannie Jenkins, Booking Manager. This was my first experience of using OMG hotels and Travelzoo for that matter - I won’t be using either again and will be sharing this review with Travelzoo as well. Appalling lack of customer service!!”

Helpful Report

Posted 6 years ago

“a minute ago Terrible experience. I purchased expensive tickets to see a westend show only to be advised 2 days before the show date that there wasn't any availability and I'd have to choose an alternative day. I wasn't able to talk to anyone in customer service as they never seem to pick up their telephone. I had also arranged parking and a restaurant reservation and had a very disappointed 8 year old. I would never use this company again.”

Helpful Report

Posted 6 years ago

“Our family booked a Wowcher for our 60th Wedding Anniversary which included 1 nights accommodation in a London Hotel with OMG Hotels and a 24 hour hop on hop off River Thames Cruise. Our complaint was initially with OMG Hotels who took over the organisation but when OMG Hotels did not respond to emails, telephone calls or a written letter we then tried to take it up with Wowcher. No joy there, they told us it was company policy not to deal with us the recipients, they could only deal with our family who had purchased same voucher. we explained this was too difficult and embarrassing. So Wowcher denied us help. Briefly we chose a Hotel within a short distance of a Pier to facilitate our travel. However we were accommodated in a Hotel in OLympia 4.9 miles from the nearest Pier, the Hotel we chose (which did have availability) was `1 or 2 minutes walk from a Pier. We received our communication from OMG Hotels stating that we would received our vouchers 48 hours before our booking, we did not receive these and tried countless telephone calls and emails to let them know but no reply. On the morning of our journey at 09.25 we received an email via my phone with vouchers and we were already at the Coach stop awaiting our 09.40 Coach. A disaster. Hotel were able to print off voucher from my email but a different story when we reached the Pier Kiosk. Eventually we were allowed to board Cruise Boat. Very stressful. As a company Wowcher have a duty of care to their clients but they dismissed my honest and justified complaint and hidden behind "Company Policy". When we made our complaint to Wowcher they did contact OMG Hotels and we did receive a letter from them but this was full of inaccuracies. Be very careful when dealing with these companies especially if you plan to "gift them". Our experience was stressful and frustrating caused by the thoughtfulness of OMG.”

Helpful Report

Posted 6 years ago

“Disgraceful non existent customer service. Having paid for a two night London break no voucher has ever been reveived. Despite numerous emails and voicemails i have had no response at all. I have had to resort to legal procedure to recoup my payment.”

Helpful Report

Posted 6 years ago

“Bombay Gin visit along with overnight stay advertised. As a party of 4 we had to fill out a form and was informed would respond within 3 working days. Took longer and only received a reply by email, after TravelZoo intervened. However date we initially wanted, was now fully booked. Frannie asked if there was any other dates we had in mind. We responded by asking what dates were available within a time span. Unfortunately, now 6 working days, and never received a reply back. Telephone numbers given, complete waste of time. Every extention has recorded message,”Mailbox full. Please try again later”. Not the best customer service!”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer service skills. Their contact number goes straight to answer phone and I left a message, with no reply. So I left another and yet again no reply. I left 4 messages over 4 weeks and numerous emails. Not one was replied to until 3 days before I depart. I spoke to “David James- Concierge Team Manager” via email who seems to only put the blame onto myself for misunderstanding the booking, if my first email had been replied to they could have clarified everything and I would be looking forward to my weekend away this Saturday. Instead David felt the need to patronise and blame me for everything that has gone wrong. When I told him i would be leaving a review he said he would forward any review onto his legal team to take action. What’s the point of review sites for customers to put up their honest opinion if companies threaten legal action. Appalled at the lack of customer service received and would highly recommend booking with another company rather than this one. Saying this i do hope my weekend away will be enjoyable and this fiasco will not get in the way.”

Helpful Report

Posted 7 years ago

“The worse company that I have ever deal with. Poor customer service. Not responding on emails and voice mails. Unorganised and rip off! Firstly, I tried to book my voucher for 1 night stay in Bath, which I have received in a gift. The customer service team contacted me one month later that I have to buy another wowcher because on voucher it was written in very small font that "one night stay in Bath for two people required 2 wowcher to be released". So I have received link to pay that extra £100. I have emailed OMGhotels, that "I have paid, can I now continue my booking" . NO response for about another month to number of emails and voice mails. Finally I have received email that my experience is already booked from Sunday to Monday-even if I only wanted weekends. So I have responded to the email and asked politely if can be move the stay for a weekend and I willing to pay extra fee. Only have received rood respond with statement: "dates and times can't be changed ". I have received emails with the booking confirmation for the hotel and for the "roman spa museum entrance" 3 days before the trip. Before, I have already booked tickets for early Monday because I had important meeting in London and I had to be back. However the entry to Bath Spa museum was bought for Monday (probably because it was less expensive for the company). So I had to call the museum to move the tickets for Sunday and pay the extra fee. Overall, for one night stay from Sunday to Monday with breakfast in 4 star Hotel and standard museum entry for two people I have paid 205 + 75 for train tickets=£280. Just avoid.”

Helpful Report

Posted 7 years ago

“awful experience. I booked a 1 night stay in a hotel and a 3 course meal at Jamie Olivers restaurant. I never received the code for my Jamie Olivers restaurant even though I paid, I tried numerous times to contact them via telephone and email and they never phoned or contacted me back. Terrible service, absolute SCAM!!!”

Helpful Report

Posted 7 years ago

“I booked a 1 night stay with Thriller show and was told there was not enough seats available for 4 people to sit together on the day I wanted so had to book the next day. I have had to contact them every step of the way. Customer service is terrible! You try to phone and are met with an answerphone which they NEVER get back to you! I left 5 messages and wasn't once phoned back. Emailing is just as bad it takes 3 days. I am travelling tomorrow and although had an email confirming booking I am still waiting for the booking vouchers to take with me with all the details on. Would not recommend or use again!”

Helpful Report

Posted 7 years ago

“Very poor communication, I would not recommend this company to a friend or family.”

Helpful Report

Posted 7 years ago

“Terrible customer service. We wanted to book to see thriller on a 2 nights break in London. We payed through groupon for the deal. Then we got an email saying the dates we wanted was not available . After that trying to get through to the company has been a NIGHTMARE. We have emailed, tried ringing and just get a recorded message saying leave your name and number and we will get back to you. Guess what ? They dont. Would NEVER book with these again”

Helpful Report

Posted 7 years ago

“The most difficult company i have ever tried to contact! Phone line does not work, i was told i’d recieve my booking vouchers within 7 - 10 working days. After 4 weeks i’m still yet to recieve them after numerous emails back and forth and being told over and over again i will get them. When booking it was never made clear i would no get a choice of hotel after advertising a list ( and i already checked availability for preferred hotels) i also did not ger the preferred date i would of liked to travel. It feels like i have been scammed of my money and will never recieve my voucher!!! Will never ever use again!”

Helpful Report

Posted 8 years ago

OMG Hotels is rated 3.8 based on 208 reviews