“Let’s start by saying if I could give negative number of stars I would. DO NOT USE THIS COMPANY!!! From start to finish the process has been appalling. Orders never arriving on time, orders never being complete even through the paperwork says parts are there. Parts we never received and refusing to send items out or it taking weeks for us to finally get the items. Continuous project delays caused by them. There scamming behaviour trying to change invoices amounts and increase the costs and going outside there own T&C’s that we signed to. The components that arrived defective and then blaming the electrical installation, then no reimbursement for the hours it took before having to go and buy a replacement as Omnie would do nothing about it when was there components defective. That puts a bad impression on its own, the system isn’t even installed, and they are not standing by the system. The months on months we waited for commissioning, then even longer to get MSC certificated and the scamming behaviour when we paid all fees, sending even more invoices. They got the grant money and then it takes weeks for them to transfer it over to us, with us having to chase multiple times. The components they supplied are substandard, the wall thermostats fall off and disconnect whilst touching the controllers. The “unique” system specification is drawn on a back of a “fag packet”, being generic drawing pack and not specific to the installation at all. There is also so many errors on the drawings I think a 3 year old could do better.
Just avoid this company at all costs. If it wouldn’t cost too much and if I had the time I would happy rip it out and put a better companies system in – that’s how poor this company is!”
“am compelled to share my deeply disappointing experience with Omnie Underfloor Heating Systems. As someone who undertook a significant renovation project, I relied on Omnie for the installation of their underfloor heating system throughout my property. What followed was an appalling series of miscommunications, incompetence, and a complete disregard for customer satisfaction.
From the onset, communication with Omnie was a nightmare. Despite multiple emails and phone calls to maintain momentum, responses were sluggish and often took several days. Specifically, the representative handling my case, failed to provide timely and accurate information, leading to significant misunderstandings and costly mistakes.
Despite clear instructions and architectural drawings that labelled the intended use of each room, including multiple verbal mentions that several areas would be tiled, Omnie proposed, supplied, and installed an MDF top board unsuitable for tiling. It wasn’t until the tilers arrived that I discovered this critical error. This oversight was confirmed by Omnie’s own team, who then had the audacity to suggest that the suitability decision should have been left to the tilers – a blatant attempt to pass the buck and avoid responsibility.
To rectify this, I had to incur an additional £1,650 in costs to install a concrete layer over the existing system, not to mention the additional delays and the disruption caused to the overall project. This also impacted the bespoke oak staircases and transition joints between different flooring types, adding further complexity and expense.
What’s even more infuriating is the lack of response from Omnie’s managing director, Brendan Hourican. who, after acknowledging the issue and promising to review the case, took 10 days to reply with an email that attempts to wash the company's hands of any responsibility for their mistakes, leaving me with no choice but to consider legal action.
Omnie’s service has been nothing short of a nightmare, characterized by poor advice, inadequate specifications, and abysmal customer support. I strongly advise anyone considering their products to look elsewhere. Save yourself the frustration, additional costs, and the appalling lack of accountability that Omnie seems to champion.”
“Poor communication, have been waiting 3 months for a pump under warranty.
Constant resetting of thermostats, poor thermostat valves. The list goes on. MD washed his hands of this one. Poor show”
“I returned UFH heating floor boards which I wasn’t refunded for. They initially claimed I hadn’t returned them only to later say that they had got them but I’d returned the damaged. This is completely untrue and their record keeping and customer service is appalling.”
