One Hundred Toys Reviews

Name: One Hundred Toys
Address: 2 Cleveland Road, London
Rating: 4.87

4.9 Rating 715 Reviews

97 %

of reviewers recommend One Hundred Toys

4.9

Based on 715 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

07515 908 929

Email:

alexis@onehundredtoys.com

Location:

2 Cleveland Road
London
SW13 0AB

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One Hundred Toys 5 star review on 25th June 2021

Hannah Close

One Hundred Toys 5 star review on 1st May 2021

Sophie Li

One Hundred Toys 5 star review on 27th April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Signed up to get wet five for £50 and still have not been sent the emails. A few sent but most not. Avoid at all costs as a scam. Have emailed repeatedly asking for them to be sent but no reply.”

Helpful Report

Posted 8 months ago

“Avoid buying anything from this company at all costs! I would give zero stars if I could. I placed an order of play silks for my child's birthday in June this year, after saving up a long time, as the websites items are beautiful, but pricey. I waited excitedly for 3 weeks for them to arrive, no sign so contacted Alexis. He emailed back saying that the order was delayed as some of the silks were out of stock causing a failure in the computer system. He apologised and assured me that was rectified and silks would be on their way. I have since tried contacting him many times with ZERO response. No silks have arrived. No refund has been sent. It is now 5 months later. On looking more thoroughly for reviews of this company I have found that many people have had the same experience. Although, like me, I imagine they were not sent a link to this review website as the company wants to keep negative reviews off their website. For example - https://uk.trustpilot.com/review/onehundredtoys.com. On contacting the review company I was told that I should have been sent a link after completing the order, so that I could send feedback. DO NOT BUY FROM THIS COMPANY! Alexis - I am glad you are having a lovely time with your children, and think what you are doing is a great idea - but you cannot STEAL people's money!”

Helpful Report

Posted 1 year ago

“Ordered a soft toy bear - on arrival noticed the eyes had been sewn in incorrectly- one eye too deep set you could hardly see it which made the other eye seem prominent - quite a scary looking bear - there was no returns form or information about returning in the box so emailed a request to return item - I’ve never had a reply - so have had no choice but to keep a faulty item”

Helpful Report

Posted 2 years ago

“Item took nearly 2 weeks to arrive. Only 1 bank holiday during this time. I sent a message by Facebook and Instagram to enquire before item arrived, but didn’t receive a reply to either. Would not use again.”

Helpful Report

Posted 3 years ago

“I don’t know what to say, I wrote two emails, no one Is answering. Part of my order didn’t came and the part is defected.”

Helpful Report

Posted 3 years ago

“I was introduced to you when searching for Grapat wooden toys. As I was browsing the site a banner ran along the top alerting me to Black Friday sale - enter code XXX for 25X% off. i was only planning on purchasing one set but was persuaded to purchase a 2nd. at the checkout i entered the discount code and paid. no error message, no suggestion that the 25% discount hadn't been applied. a couple of days later i looked at my email receipt and no discount. I queried it, only to be told that the sale only applied to the 'sale' section of the site. THIS WAS NOT MADE CLEAR when browsing. I asked to cancel the order but it had been dispatched. no apology for the miscommunication, no offer of any discount to ease the pain, just instructions on how to send it back. I kept the items. I don't have time to mess around returning stuff and looking again, but you should know that your website clarity is at best misleading and your customer service leaves a lot to be desired. If you are generally interested in your customer service I'd be happy to forward the email chain.”

Helpful Report

Posted 3 years ago

Hello Damon, I'm sorry you had this experience. The banner was marked '25% off selected items' and linked to the Black Friday collection which contained eligible items. I'm sorry if it wasn't clear. I have refunded you 25% as a gesture of goodwill. Alexis

Posted 3 years ago

“Received a faulty item and contacted one hundred toys. They told me it was how that item should be even though I have others of the dinkum dolls and know this isn’t the case, so they ignored me”

Helpful Report

Posted 3 years ago

Hello Sammy, I'm sorry, I think there has been some miscommunication. Customer Services forwarded your photos of the doll to me but I couldn't see the fault from the pictures. I asked for clarification but if there was a reply it didn't reach me. We offer 365-day free returns so you are always welcome to return the item for a full refund. I'm sorry you have had this experience and we'll be sending you a voucher by way of apology. Alexis

Posted 3 years ago

“Product arrived dirty, damaged and unacceptable”

Helpful Report

Posted 3 years ago

“I’ve bought Grapat Joy as my stepdaughter name is Joy and I’ve been sent Hope instead!! Very disappointing as I sent the set as a present straight to her home address and the last thing I wanted was her mother telling me the wrong set was sent out. I’ve emailed 100toys and been told to send the set back and the set I bought will be sent to me. Well after getting in touch with my stepdaughter mother turns out she gave the set out for play and the little one still wants the set I promised her so because of your mistake I’m forced to buy to sets now!! As if it wasn’t bad enough I’ve emailed 100toys again explaining the situation and that I will purchase the second set only to be told I have to wait until new stock arrives! So not only you guys send me the wrong item, you don’t even have the item I’ve purchased in stock! So disappointed and definitely I will avoid buying from 100toys again!!”

Helpful Report

Posted 3 years ago

“I never received item!”

Helpful Report

Posted 3 years ago

“Professional, fast delivery, quick response to query after ordering. Would definitely visit again.”

Helpful Report

Posted 4 years ago

One Hundred Toys is rated 4.9 based on 715 reviews