“First time I used one waste they were efficient and reliable. Since then they have gone serious down hill with a very unreliable service. I agreed on a collection date one week prior to pick up. I confirmed that this was happening as planned the day before and agreed a tentative time for the morning but driver would call. Driver does not call, and I only get notified that delivery would not happen on day agreed when I called the company. I had gone out my way to be there for the collection and now I have to rearrange my day around another collection date. Very unreliable company and could not recommend them again after previously giving them a good review.”
“Having received abuse from one of the drivers as he couldn't get past my car, I called the company to inform them. No apology received at all. Terrible service and feeling quite shook up by the experience.”
“Very awful service...
Ordered the skip very easily and the payment has been taken for seconds. Very fast service right? NOT EXACTLY...
I had to wait for the skip 4 days, fair enough as I thought they were applying for a permit as the skip supposed to be on a public land. WAS BADLY SURPRISED AS THEY HAVE NOT, the customer service had said they do it all.
Called day before skip arrival and no one could give me any answer what time the skip was going to be delivered and decided to call next morning (on the day of delivery) again no one knew what was happening.
Seriously you provide service and can not give even few hours time slots!!! Ridiculous...
Do not waste your money, there are a lot of options.
The story doesn't finish here and do not want to cut it short, will explain everything so no one would experience this in the future.
Had to call every 2nd hour to check where was the skip - 1st advisor said is gonna be there in the afternoon so 12noon to 5pm I guess, but not definite answer.
Called at 4pm to check how long, 2nd advisor said 15min. Did not happen!
Called 4.30pm, 3rd advisor said 15min ( already 30 min ago I have been told that the skip going to be there after 15min).
Waited... Nowhere to be seen!!!
5.00pm the skip arrived, NO PERMIT!!!
Kindly ask if they can do at least wait and load service as my builders duty finished at 5pm and my husband was Ready to load all the rubbish and hired 3 more people, NOT ANY EMPATHY.
All the waste was on a public land me, my 3 years old and my husband were at the construction all afternoon... Not helpful at all, we had to find other waste removal as an emergency which stuck on a traffic and we had to wait until 6.30pm for their arrival.
7.15pm untill mh husband and the waste removal company driver loaded all.
Little one was hungry and exhausted by the end of the day, so do we. So much stress, so much cost ...
Currently looking for a legal advice, as this is not fair, not what we call customer service, not what people are paying for and of course I had to pay 84£ for the transportation of the service I did not use.”
“We have ordered 4 skips throughout the last 6 months. Great and highly professional team and drivers. Very polite all the way through!!! We would go to "One waste company" for future need and would highly recommend this company for anyone looking for skips. Thank you!!!”
“We have been using One Waste for a few years now for 8 yard skips and have always had a good service.
They have a new driver recently called Dan recently who is so polite and helpful, our driveway is not the easiest to get on (or so i thought!!) he reversed the skip straight on and moved it a few times until it was where we all agreed on for it to be left, nothing was too much trouble.
Really great driver, such a nice guy and great service when ordering, thank you!”
“I booked a 4 yard skip for a wait and load. The driver Dan was on time, very polite,professional and helpful. This will not be the last time I use onewaste and I will definitely be recommending them to everyone that I possibly can. Great service from the call to book to watching skip leave. Well done guys keep up the good work.”
“Would highly recommend this company. Very reliable and helpful they did an incredible job of clearing a great deal of household waste in no time. The contact beforehand was great and they turned up on time. They were also really lovely and polite. Will definitely be using them again.”
“I ordered a full load clearance on Monday afternoon and paid by card and the next day Perry and Joe came from One Waste and cleared out my complete garage - a really great service and nice guys. I was both delighted and very impressed by the overall experience”
“I randomly searched google at 8.00a.m. This company came up. A helpful friendly lady said someone would come in the afternoon to price a huge load of horrible flat renovation stuff. At around 3.30 i got a call and the lorry pulled in. The two lovely young men took it all away plus a nasty anonymous fly tip next to it. The price was very fair. I was over the moon with their service and the whole experience. I paid over the phone and was 100% happy!! He did sweep the ground too.”
“Very bad driver just because of its bit loaded than the level I speak to him tell him I'm gone to take it off but he did not listen he lift the skip on the lorry then chuck all rubbish on driveway without telling me will have to send them to court now and even the manager in the office very rude used bad language”
“Excellent service from Joe. Careful negotiation of vehicle through the alley to the garage. Very efficient removal of stuff for disposal. All with a smile and 'no problem' attitude. 27 June in Tolworth.”