Only Home Reviews

Name: Only Home
Rating: 4.39

4.4 Rating 846 Reviews

85 %

of reviewers recommend Only Home

4.4

Based on 846 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3880 5645

Email:

support@onlyhome.co.uk

Location:

Guardian House, 7 North Bar Street, Banbury
OX16 0TB

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Only Home 5 star review on 6th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two office chairs bought Plastic feet split and cracked either on day build or shortly after Poor quality Will be in touch ref replacement”

Helpful Report

Posted 6 years ago

Thanks for your feedback, we are sorry to hear that you have had issues with the feet on your chairs. I can see that a member of our team has been in touch with you this morning to confirm that replacements will be sent out by the end of today. If we can do anything else to help please do contact the team directly. Only Home

Posted 6 years ago

“Product is good but they use DPD to deliver and they were awful. I put the correct address on my order details but DPD decided to delete a line which made the delivery very difficult. Spoke to a very helpful person at DPD who checked the address, agreed I had put in the correct address and would message the driver with the missing line. Fnally delivered on the third attempt and the delivery driver obviously didn't get the message and tried to say it was my fault! Won't use Only Home if they continue to use DPD.”

Helpful Report

Posted 6 years ago

Thank you for taking time to leave your feedback. I am so sorry to hear of the problems you encountered with DPD and the inconvenience that this caused to you. We choose to use DPD as they are usually the most efficient courier and take care of our customers parcels in a way that we have found other couriers do not. DPD also give the most flexible options to our customers for rearranging a delivery if it is due at an inconvenient time. Our Customer Success Team is always available to help with issues relating to couriers, to ensure that they are sorted quickly for our customers. I am just sorry that you did not alert us to these issues at the time as I am confident we would have been able to resolve this more swiftly. If you wish to place a future order with us, we would be happy to use an alternative courier for you to ensure you do not have the same difficulties again. Please just give our team a call on 020 3880 5645 before placing your order order.

Posted 6 years ago

Only Home is rated 4.4 based on 846 reviews