Onyx Accountants Reviews

Name: Onyx Accountants
Address: Onyx House, Unit 12 Phoenix Business Park Avenue Road Aston,, Birmingham
Rating: 3.71

3.7 Rating 14 Reviews

71 %

of reviewers recommend Onyx Accountants

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Phone:

03300431909

Email:

sarah@onyxaccountants.co.uk

Location:

Onyx House, Unit 12 Phoenix Business Park Avenue Road Aston,
Birmingham
B7 4NU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff are friendly and approachable, and offer advice on how best to run your business. Unfortunately, they are not so good at explaining the advice they offer. But in the first 6 weeks of following the advice I was given, Onyx obtained a 4 figure tax rebate for me, and my profit increased by almost 8%. This does not include the tax saving on NI contributions, and a rebate of VAT on any purchase over 2k, which I didn't know about. Unfortunately, there does exist a communications barrier as Onyx talk in accountant's language, and I listen with layman's ears. A Director's Loan Account, for example, can be translated as a sub. They also become sluggish in responding to emails, but if you phone them they are always pleased to talk to you and try to help you understand things. On the whole the pluses outweigh the negatives, but they need to explain things in layman terms, and provide a full explanation of the consequences of changing from sole trader to Ltd Co, status. I feel that there should be an easy and effective means of doing this, but sadly I was left feeling as if I were drowning in an ocean of ignorance. Had Onyx provided me with an easy to understand and comprehensive explanation of the points mentioned, and been able to communicate in layman's terms, then my good rating, would have changed to very good.”

Helpful Report

Posted 10 years ago

Hi Steve, Thank you for taking the time to complete this review for us. We value our clients’ feedback and will always strive to improve the services we are offering. Firstly, I am very happy to hear that financially we have been able to provide you with tax rebates and also a profit increase. I am sorry you feel that we don’t always explain our workings in a way that you understand, we were not aware of this and will do our very best to ensure that we take the time to explain things in more detail to you in the future. Please don’t ever feel as though you are asking a ‘stupid’ question as we really are more than happy to do our very best to help you and ensure that you are 100% happy with the service we are providing. Kind Regards Team Onyx

Posted 10 years ago

“Great to work with. Very helpful and efficient. Always there to answer any queries.”

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Posted 10 years ago

Hi Yiying, Thanks so much for completing this review for us! We really appreciate it! Kind Regards Sarah Hutchings Business Development Manager

Posted 10 years ago

Onyx Accountants is rated 3.7 based on 14 reviews