Optical Express Reviews

“ Whole process was not great and customer service is bad too with appointments changing and no notice even changing to different locations and just casually sending an email - very poor. ”

“ If there’s an age restriction or cancellation fee policy that applies even when they cancel the service, it should be clearly communicated upfront. ”

“ The level of service is disgraceful and they should not be allowed to make decisions on my refund money as they see fit. ”

“ Given that we were paying for this service, it was not what we expect from a private consult. ”

“ They damaged my eyes and I’ve been trying to contact them but they insist on a diagnosis of untrained telephone “customer service representatives” who “triage” you with questions- no doctors. ”

“ Ordered 5 days ago, never turned up. Contacted Optical Express and have had no word from them other than an automated response. Terrible service. I would like a full refund now! ”

“ Ordered contacts a week and a half ago still no sign of them,emailed Optical Express to ask when I'd get them,got email saying someone would get back to you within 3 days,still no response,asked PayPal to step in still nothing have now had to escalate to a claim to get my money back as Ive had to order them from somewhere else, wouldn't expect this level of service from a major high street optician,shocking ”

“ lenses still not arrived and no contact saying even been sent poor service even customer services could not help ”

“ The people that work their are nothing but liars and worst customer service. ”

“ The customer service is tragic and repeated the contract I had signed back in 2014 with the million exemption clauses. ”