“I originally had Lens replacement surgery in November 2019 with the understanding and assurance from both Opthometrist and surgeon that my reading vision would be corrected - (prior to surgery I had minor reading prescription and my distance vision was unaided). I was advised that Laser Correction wasn’t possible and was recommended Lens Replacement as ‘it’ll mean you’ll never have the risk of cataracts in later life and won’t need laser top-ups at a later date like you do if you have laser surgery now’ (this was basically what was told).
Post-Surgery revealed the true extent of how ‘dangerous’ this UNREGULATED INDUSTRY actually is and how little Optimax will disclose to their patients with regards to the true extent of the side effects. Ghosting, halos, flares, dry eyes, blurry vision were the results I was left with within a few days of surgery… (Don't believe their words when they say these side-effects are very rare... they are actually very common) and on all additional monthly follow-up appointments I was regularly told ‘you’re still in recovery period, your eyes will adjust’…
After 6-8 months post-surgery (despite being told initially the recovery period was 3-4 months), my sight was still awful and I was given YAG laser treatment which I was assured would get rid of my cloudy vision (which it didn’t). A couple of months later I was told by their ‘Medical Director’ that I needed laser correction and a week prior to having this laser treatment was told by the surgeon that the laser correction would not correct my issues. (Yep, sounds like the Circus was in town doesn’t it!)
I would definitely NOT recommend this company to my worst enemy (well, maybe to my worst enemy yes) but if you value your sight I’d highly recommend a good pair of glasses or contact lenses. Please believe me when I say’ GLASSES ARE YOUR FRIEND’. Don’t take the risk because you could potentially lose your sight completely from these surgical procedures.
I’ve gone from having minor prescription glasses (solely for reading and computer work) to now not being able to see anything with any clarity (near / mid or distance). The halos and glare are terrible especially at night and my peripheral vision has also been affected… and the dry eyes I’m left with are a complete nightmare and debilitating despite using drops regularly.
Over £6500 has been paid to Optimax for the treatment I have had and I am left with worse vision - I don’t call that a reputable service nor value for money.
If you're still in any doubts after reading my experiences (and indeed the many bad reviews on Reviews.io AND Trustpilot), please follow-up with a general google search of 'OERML'. If I had done this before letting Optimax touch my eyes I would have been so much more informed and unlikely to have had any surgery at all.
IMPORTANT NOTE: What Optimax are not telling their customers is that on 27th November 2020 Optimax filed a 'Company Voluntary Agreement' (details of a 'CVA' can be found on the UK Government webpages 'GOV.UK' under 'Selling your business and closing down') so, reading between the lines, potential new customers should be very careful when parting with their money.
Needless to say, the 1-Star rating is being generous and purely because there is a lack of negative-stars!
After more than 12 months of issues which Optimax, they sent me a gagging-order explaining they would refund my payments on condition that i agreed never to disclose my Optimax experiences in any means including conversation, social media etc. Needless to say, this was rejected. People should be informed of this barbaric and unscrupulous industry - Optimax profit on the misfortune of others.
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I don’t expect a response from Optimax regarding this review and any response will probably be along the lines of ‘we’re sorry to hear your experiences…. please contact us to discuss further…’ which is of no benefit what-so-ever unless talking has now become a miracle cure for vision issues (which I’m pretty sure is not the case!)
I hope this review is both constructive and helpful for people considering vision correction and must add that I have been as positive as i can about this company. Their customer service is terrible, they mislead potential clients and entice them with false claims and they have no sympathy with the victim when things go wrong. ABSOLUTELY SHOCKING SERVICE.”
