"I want to express my serious dissatisfaction with the services of Orange, to which I recently switched back. In the past, I had been with Orange and was then very disappointed with the coverage and internet quality. Despite my initial hesitations, I switched a few months ago after being called by an Orange employee who promised improvements, including new cables for much better internet quality. Unfortunately, the promised good coverage and internet quality were not delivered. On the first floor, I had almost no coverage, and after purchasing an Asus router, as advised by Orange, my internet worked well, and I had nothing to complain about. However, problems arose with the modem after a few months. The LAN ports stopped working, causing the amplifier to fail. Downstairs, the Wi-Fi was unstable and frequently cut out. After multiple contacts with customer service, where I had to wait patiently for two weeks due to a malfunction and received a discount (which was not applied as agreed, requiring multiple follow-up calls) and extra data for my device to use as a hotspot at home, a technician was finally sent. He came in, performed measurements, and immediately concluded that there was no coverage. After adjusting the wiring, the technician claimed everything was working again (although the Wi-Fi problems were not resolved). Just before finishing, the technician, while my sick baby was crying, responded to my care-needing baby with an unacceptable: 'Oh, I need to leave quickly; it's giving me a headache.' After this, I contacted Orange again, and another technician was supposed to be sent (which never happened after the following incident). Recently, I received a high invoice for technician costs, even though the problem was not fixed. The technician noted that nothing was wrong, leading to the technician costs. Upon receiving this invoice, I immediately contacted customer service. I spoke with a gentleman, provided my customer details, and as soon as I wanted to report my problem, he started shouting and did not give me a chance to tell my story. He claimed that I simply didn't want to understand, refused to come up with a solution despite my repeated attempts to explain and offer solutions, and hung up, saying they 'couldn't do anything.' After repeated calls and hours on the line with various Orange representatives, initially, a friendly staff member promised compensation, but there was a malfunction, and I had to call back within an hour to resolve this. During my later follow-up, everything was denied, and I was told I was not entitled to anything, and the modem was working fine. I have documented and recorded all conversations and am willing to provide them to clarify my situation. I am deeply disappointed in the way things have unfolded and expect a swift and fitting resolution."
