Orla kiely Reviews

Name: Orla kiely
Rating: 1.41

1.4 Rating 27 Reviews

11 %

of reviewers recommend Orla kiely

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1.4

Based on 27 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Along with many others, it seems, I was told that my TWO orders for Orla Kiely face masks had been `Lost in the post`. I found it unlikely at the time that two parcels had both been lost (I'd hoped that there were two parcels - i'd have been even more unhappy if they'd put two in one package after i'd paid two lots of p&p!). They'd already admitted that they'd had huge demand for the masks, so why not just admit that they didn't have enough to fill the orders and issue refunds? Better to be honest than try to put the blame on the Royal Mail!”

Helpful Report

Posted 3 years ago

“Daily Mail are a joke cashing in on this pandemic taking on orders for masks and then having to repeatedly chase them for delivery updates. To be final told (as many others have) they must have got lost in the post. Own up Daily Mail! admit YOU got it wrong instead of blaming the postal services I will never purchase from Daily Mail again”

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Posted 3 years ago

“Waited for months for face masks to be delivered. Contacted Daily Mail about this offer and was told these must have got lost in the post and was offered a refund instead. Seems to be a common problem although it appears to be the better option given the number of complaints about the quality of the masks!! How did Daily Mail get caught up in this offer???”

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Posted 3 years ago

“Oh dear, paid for his n hers masks back on 23rd July and initially received a few emails advising they were delayed. Now, three months later no masks and they’re not responding to emails. It’s only a fiver but if I pay for something I expect to receive or get my money back.”

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Posted 3 years ago

“Exactly the same as so many other people - ordered masks, not delivered, email 3 times to get any response and then told to wait 28 days for refund. Abysmal promotion in conjuction with very poor customer service.”

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Posted 3 years ago

“Ordered two of the masks from the daily mail free mask offer. Still not arrived. They said an email would be sent when dispatched which I haven't had. Ridiculous to wait this long. I have sent two chasers and not heard anything.”

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Posted 3 years ago

“Daily Mail Orla Kiely masks - Did not arrive by the due date so sent an email. Was told that I'd already received an email saying they were delayed (I hadn't been sent any email). Told to wait another four weeks. Did that - still no masks. Sent another email to be told, they're lost in the post and I'm not getting them. Postage refunds will take up to 28 days!! Not impressed Daily Mail”

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Posted 3 years ago

“What a lot of rubbish. Totally useless. Mask does not fit, has no elastic on the ears loops, does not stay on the face, and quality of material poor. Added to this, I ordered 2 masks separately (only allowed one per order) was charged for 2 postage and packing but both masks came in the same envelop ,,, I asked myself if this is a scam..... one star is too much but there is no lower option !!”

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Posted 3 years ago

Orla kiely is rated 1.4 based on 27 reviews