“I ordered two types of Betula trees for a new bed in my mature garden. One of the trees looks diseased and doesn’t have a white bark which was the reason for my purchase. They told me I would have to wait another 2-3 years before the bark goes white and have not responded to my complaint about the disease- leaves have holes in the leaves - obviously being eaten by some bug nor have they informed me how I can send the tree back- worst £80 I’ve spent on a tree, I would not recommend this company. Also site will not upload my photos!”
“I had a very poor experience and would not recommend buying large expensive trees from this company as the methods used to grow them leave them weak, require years of supporting the entire length of the trunk to gain strength. Caning the entire length of the tree for more than 5 years is required which is what I was advised when my tree broke in half in a breeze, which happened after I removed the cane at 18 months.
Because they grew this tree on a cane for years, it never developed the strength in the trunk required to support its crown. Trees need to bend and move to develop strength. Worst of all they blame the customer when the tree breaks. No refund, their guarantee is worthless!”
