“Bought an item, said they had no stock and 5 to 7 days for refund. However within a few hours they had the item listed again, BUT for more money. Total cowboys.”
“ordered a coat that came with a faulty zip. They don't reply to emails and so I can't send it back. The goods they sell are ok but customer service is non-existent.”
“I ordered hiking boots from Outdoor.then read some negative reviews regarding service. I did not receive a confirmation email or dispatch date,however the boots arrived in two days and were good quality and a great price. My experience of this company has been very good.hope this helps people decide”
“This company is not to be trusted.
The item the delivered to me was not at all the one I ordered. I have attached two photos- one of the coat I ordered and one of the coat I got. Still an OK coat, but I ordered the one I ordered for the fur-lined interior and the hood *without* fur around it, so it was very disappointing to find that I just got scammed and was given exactly what I didn't want. The website is completely misleading.
In addition to that, there is no way to leave a product review or a review on Outdoorlook's website or Facebook page. They boast about their reviews from a site it's impossible to leave a review on, so clearly they have something to hide.
Avoid if at all possible. You'll be ripped off.”
“Do Not trust this company
I was told that they had decking in stock ready to be shipped out, I paid for it straight away only to find out 3 weeks latter that they never had any stock. Why lie to customers and take there money knowing that you cant deliver as promised
Trust is everything and this company falls well short of it”
“This company can be trusted
nearly 3 weeks later after paying for the delivery I still had not received the goods
one week after cancelling the order I still have not been refunded
I called The outdoor look to find out if they had the decking in stock for immediate delivery before paying for the decking. I was assured that they had plenty. I explained that I required the decking straight away. They mislead me and falsely taken my money knowing that they did not have the decking in stock”
“This company can be trusted
nearly 3 weeks later after paying for the delivery I still had not received the goods
one week after cancelling the order I still have not been refunded
I called The outdoor look to find out if they had the decking in stock for immediate delivery before paying for the decking. I was assured that they had plenty. I explained that I required the decking straight away. They mislead me and falsely taken my money knowing that they did not have the decking in stock”
“5* service 5* products. Called to check size on product and they were very helpful even advising an alternative for me. Delivery was as advertised (5 days). I found them cheaper than many other sites and would highly recommend”
“I ordered a coat from this company recently, actually two for size. Items came promptly to a Collect Plus location. When I had a question about returns the operator dealt with it quickly & efficiently by emailing me a label for free postage. Really pleased with my Joules puffa coat. Will look at this company in the future. 🙂”
