OutdoorGB Reviews

Name: OutdoorGB
Address: 2-10 Bentley Way, Royal Oak Industrial Estate, Daventry, Northamptonshire
Rating: 4.86

4.9 Rating 4,769 Reviews

98 %

of reviewers recommend OutdoorGB

4.9

Based on 4,769 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01604 266 300

Email:

ben@extremegb.com

Location:

2-10 Bentley Way,
Royal Oak Industrial Estate,
Daventry
Northamptonshire
NN11 8QH

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OutdoorGB 5 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had extremely negative experience with this company's customer service and would not buy from them again.I have ordered shoes online and unknown to me I have ordered a wrong size.When they sent me an exchange form there is said: "If you have asked for an exchange of size or colour, or an alternative item, your replacement item and carriage will be charged at the current website rate". The was the first unpleasant surprise. I wonder if they would want to give me a refund if the price of the shoes went down? I had to write to them that I do not give consent to charge more for a simple size exchange. I then received a note on 19th Oct. that my product of the correct size is on the way.. They have sent me the wrong size again! I have immediately contacted them and they said not to accept the delivery in which case the shoes will go back and once received they will send me the right size.Seemed simple enough. They forgot to say the post office holds the parcel for 18 days before sending it back! I had to keep contacting them asking where the shoes are. I needed to wear them as they were my hiking shoes and I went hiking. Several attempts and replies the shoes are still not in (still no note about the fact that it takes 18 days). On 17th November, one month later, after I called them again, they told me the post office have dispatched the shoes and they will receive them shortly. On 29th Nov. I called them again as I got no note the shoes have been dispatched. I was repeatedly told by customer service: We are very busy, they will be dispatched once we dispatched other orders, which we are sure will be in few days. When I have asked for a manager the customer service said she will have a look into it and call me back. I then received the note on the same day that the order has been amended, no call back.I naturally thought the shoes are on the way... no they were not... hey did not dispatch the shoes until 7th December, more than one week later! There was not attempt to rectify their mistake, no apologies, nothing to have done for a customer to receive what they have ordered. Finally on 9th December, more than 7 weeks after original dispatch, I have received the correct size shoes.”

Helpful Report

Posted 8 years ago

“Great store, fantastic products, easy ordering, I bought a coat, hat and snoods- all were excellent quality and delivered promptly!!!!!! I will be shopping here again for Xmas!!!!!”

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Posted 8 years ago

“great value”

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Posted 8 years ago

“I bought a pair of Speedcross trainers. They fell apart pretty much instantly. When approached, their attitude was essentially "tough luck". Unresponsive, stubborn and generally poor all round.”

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Posted 8 years ago

“Cheap prices”

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Posted 8 years ago

“After a 3 week wait I was informed it would be another 6 weeks before stock was back in, when the website still showed the stock as in. Saving grace was a quick refund”

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Posted 8 years ago

“Ordered easily and arrived quickly with no issues and good value”

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Posted 9 years ago

“Flawless service and excellent quality items. Highly recommended”

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Posted 9 years ago

“Fast delivery and quality product will definitely use again”

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Posted 9 years ago

“Good price and delivery on time”

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Posted 9 years ago

“I bought waterproof socks from Outdoor GB. They're very well made and the large size fits my size 10 feet well. I've only worn them once and it didn't rain.”

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Posted 9 years ago

“They have the stuff and the price is right BUT delivery is extremely slow. I've placed 3 orders so far with an estimated delivery time of 3-12 days. All 3 orders have taken 3-4 weeks to turn up. If you're not in a rush to get your goods then this is the shop for you!”

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Posted 9 years ago

“prompt excellent service-Item received was just as described”

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Posted 9 years ago

“Items ordered all fit, received on time & a good price!”

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Posted 9 years ago

“Good prices. Good selection of products. Ive already recommended outdoorgb.com to a lot of friends. Keep up the good work!”

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Posted 9 years ago

“Great product.”

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Posted 9 years ago

“The item came promptly and packs down well in its compression sack. As you would expect it is very easy and quick to erect. The hoops give good clearance around the head and shoulders .”

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Posted 9 years ago

“Bought a polar H10 HR monitor. Upgrade for my old H7. Good price on Outdoor GB Quick delivery. Works well. Thank you”

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Posted 9 years ago

“Did exactly what it said on the tin!!”

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Posted 9 years ago

“Just a very competent company to deal with.”

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Posted 9 years ago

OutdoorGB is rated 4.9 based on 4,769 reviews