Oxfam Online Shop Reviews

Name: Oxfam Online Shop
Address: Oxfam's Online Shop, Caverwall House, Sherwood Business Park, Annesley
Rating: 2.27

2.3 Rating 15 Reviews

27 %

of reviewers recommend Oxfam Online Shop

2.3

Based on 15 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone

About Oxfam Online Shop:

Oxfam GB is a leading aid and development charity with a worldwide reputation for excellence and over 60 years of experience, working with partners in more than 70 countries. Oxfam’s Online Shop is the well reputed destination for second-hand goods and ethical products.

Phone:

0300 200 1252

Location:

Oxfam's Online Shop, Caverwall House, Sherwood Business Park
Annesley
NG15 0DJ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oxfam has a serious issue with their apparent disinterest in accurately describing items online. I see I am the second customer to complain about serious inaccuracies in item descriptions, resulting in either overpaying for an item or disappointment on arrival - or both. I bought a book described as having a "handwritten note" from the author and, on receipt, the "handwritten" note was actually a photocopy of the original note to the recipient of the book. Anyone can tell the difference between a photocopy and a handwritten, original, letter, and so I pose the question of whether the description was fraudulent - as it overinflated the price asked for the book. Oxfam simply suggested I return the book to them. As it is a rare item to find, I chose to retain it, but they refused to offer any reduction or reimbursement - even as a goodwill gesture. I will not use their service again, and will actively recommend others to be mindful or their misleading item descriptions.”

Helpful Report

Posted 6 years ago

“What is happening to your website shop. Once again I am unable to get to the check out stage. There seems to be a fault again on this website. I have telephoned and emailed, but no member of staff seems to know why this happening. It's shame,because I have tried to spend £84.00. I wish someone would explain, or is it just me?”

Helpful Report

Posted 5 years ago

“Poor descriptions of items - I bought two Karen Millen dresses recently both were described as in 'very good condition', neither were in the described condition, and obvious flaws were not noted. One dress had a minor fault a rip to the lining and also areas where the stitching was stretched, but the other a satin long cocktail dress arrived dirty and stained, it had obvious stains like mud as a splash back up the back and water stains were the colour had run in big blobs on the front and back and also loose stitches to the neckline detailing. I would not recommend buying from them, as garments are clearly not inspected properly. The only positive element of purchasing was there prompt dispatch. Unfortunately I did not get round to returning them my fault I readily admit, they do offer returns.”

Helpful Report

Posted 7 years ago

“At the start of December,I oredered 2 gift cards for my nieces. I kept phoni g to ask where the gift cards were, in the post they kept telling me! The gift cards never arrived till the 22nd of December. By which time I was too late to post them to Edinburgh in time for xmas. When I received the gif cards, my address was in tiny print at the right hand corner, which was where the stamp goes. I had paid £50 for the two gift cards and I would expect a better service. We certainly won't be using oxfam again.”

Helpful Report

Posted 3 years ago

“Ordered a coat. They were unable to dispatch due to illness of one staff member at local shop. Very strange. First time I found something other than M&S tatt and they can’t get it to me. Very disappointed”

Helpful Report

Posted 5 years ago

“I bought a pair of earrings that should be gold and they are FAKE!!! . This charity is a scam!!! Please don’t buy anything in oxfam.”

Helpful Report

Posted 3 years ago

“When I buy items from a charity shop I always have a mindset that it is a donation , and I have something to wear / use in return. Then again I have been buying pre-used clothes for many years , as well as new. To me the charity and their work come first and so I don't mind paying a little extra and Oxfam's prices can be rather high. I have recently purchased 3 items. Two were (genuine) vintage , the other a fairly modern , but originally very expensive dress, and all in super condition . I am delighted and they were delivered within four days of my order. I do think it's a shame that there does not appear to be much space for detailed descriptions , or photos . However returns are free if what you receive isn't quite what you want. If you are not interested in supporting charitable organisations , but just looking for a bargain , then stick to the high street sales.”

Helpful Report

Posted 6 years ago

“I will never buy or give goods to oxfam again over their decision over women's rights and what you said about JK Rowling”

Helpful Report

Posted 10 months ago

“You have things in your basket to buy and they are removed as someone has got them out of your basket. Also they don't update the items that are sold quick enough. Won't be going on there again as a waste if time. I also wonder how it is that an item can be sold within seconds of being loaded on. A mate telling a mate I wonder?”

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Posted 2 years ago

“Very fast delivery. Arrived with 2 days. Beautiful coat which wasn't too expensive either. Highly recommend!”

Helpful Report

Posted 3 years ago

“Usually over-costed, sometimes massively so. A fairly good selection,with a few gems if you trawl all the way through, but once you have found them it takes ages for more to appear. Gave it three stars because of the gems, but really a 2 overall.”

Helpful Report

Posted 4 years ago

Oxfam Online Shop is rated 2.3 based on 15 reviews