“Hard to figure out the ordering part of the website. The pricing is a bit suspect - where there is buy 3 and get a BONUS item you are actually paying for the BONUS item.”
“Your "EOFY Sale Extended until 21 June" catalog was attached to an email received from you on 14 June 2021. The catalog promoted a 20% discount on select arthritis packs, INCLUDING the Winter Combo pack of 3 creams and 1 ICE roll-on. The old ($64.95) and discounted price were advertised. When I tried to buy this pack at lower price, it was rejected by system. You wrote explaining that only orders over $100 got 20% off. Then why did you advertise the $64.95 pack as being eligible for discount? Even the lower price was displayed!
I used to buy that pack of arthritis creams (then it was 3 large tubes and 2 small tubes) for about $55 before delivery. So price appears to have gone up $10 anyway.
Not happy!”
“Over the past couple of years I have been ordering from you online and find your response is second to none. The products usually arrive very quickly and if there is a problem it is quickly rectified. Thank you”
“Yesterday 5/5/21 I purchased 3 tubes of arthritis cream on order OZH-1398 for an amount of $74.90 including $9.95 postage.
On the same day there was a promo on for purchases over $50 there was free postage.
It was only about 1 hour after I made my purchase this promo appeared.
I feel that I should be entitled to this deal of free postage.
Regards Trevor Mills”
“I have tried many arthritis products and found the Ozheath Arthritis cream to give
me the best pain relief.
Ozhealthpharmacy shipping is fast normally received next day”
“Two main criticisms:
1. you charge A$35 for shipping and 'handling' a very package - this is unreasonable, and only persists, I suspect, because you have an Australia/NZ monopoly on Cefaly products
2. in spite of this, order take far too long to arrive.”
“can't complain I have been using the arthritis, cream ,over 2 years, I have osteoarthritis. dish arthritis, in my back. legs, and knees , and ankles. I have bought the arthritis cream. probably about 10 times. at a cost of approximately $80 . But I have never .had a discount. and also .I have .got quite a few people. to buy it as well . whom also. get ,mates ,etc
to b u y your products. so yeah I'm thinking being on a disability pension. it would be nice to receive a couple of free .packs in the mail. and you do have my location. and the benefit of my . and also my recommendation to mates .to keep doing .BUSSINESS. with you guys . regards Gregory a Braslin. unit 45/26 .main st. Bacchus marsh. Victoria. 3340 .”
