Hi Sarucha,
Thank you for your lovely company review.
We aim to ensure our orders go out to our customers as fast as we can and we are thrilled you are happy with our service.
We look forward to assisting you with any future lighting needs.
“I recently ordered a table lamp which unfortunately was damaged during shipping. Ozlighting was very helpful and proactive in replacing the item. Thank you for great service!”
Hi Aubrey,
Thank you for such a lovely review.
We always aim to ensure our customers are happy with our service and products. If a product gets damaged in transit we endeavor to rectify this as quickly as possible.
We look forward to assisting you with any future lighting needs.
“the web site is easy to navigate with an enormous amount of lighting to choose from
the product we ordered is simply stunning arrived promptly
highly recommended”
Hi Sally,
Thank you for such a lovely company review. We have been updating our website for a better user experience and we are very happy to hear that it has worked. We are also happy to hear you are thrilled with your purchase as well.
We look forward to assisting you with any future lighting needs.
Hi Nathan,
Thank you for taking the time to write a great review for us. We aim to get our products to our customers in a timely manner and we are very happy you have agreed with us.
We look forward to assisting you with any future lighting needs.
Hi Mitterrand,
Thank you for writing us such a lovely review. We pride ourselves on our customer service and we are happy to hear you were impressed.
We look forward to assisting you with any future lighting needs.
Hi Peter,
Thank you for taking the time to review this product.
If you would like to discuss this in further detail, please call our customer service team on 1300 858 360 and they will be happy to assist you.
“I cannot rate the product yet, as I am trying to find out why it is flickering. I cannot determine if it is the globe itself or my floor lamp is faulty. If you have a suggestion please help me.”
Hi Dimitrios,
Thank you for your time on the phone.
As discussed I have sent you an email with further information for you.
Should you require any assistance please give the team a call on 1300 858 360.
“Tara and the team at Ozlighting have been very helpful and responsive to my questions and gave me options that I would not have found on my own. Thank you - 5 stars :)”
Hi Merlene,
Thank you for taking the time to write us such a lovely review.
Customer service is one of our top priorities and it is fantastic to hear we have met that for you. I will pass on your kind words to Tara and the rest of the team.
We look forward to assisting you with any future lighting needs.
Hi Barry,
Thank you for your lovely review.
Customer service is a very important for us and we are thrilled that you are happy with our service.
We look forward to assisting you with any future lighting needs.
Hi Dorde,
Thank you for taking the time to write us such a lovely review.
We value your input and encourage you to let us know more details about your excellent experience with us.
“Ozlighting has one of the best customer service team in Australia. My order was low in value but the service was as if I had bought multiple items. Quality of product was great. Totally recommend!”
Hi Elizabeth,
Thank you for writing us such a wonderful review.
Each and every customer is important to us, regardless of order value and we are thrilled you were happy with the teams customer service.
We look forward to assisting you with any future lighting needs.
Hi Steven,
Thank you for your kind review.
We aim for an ease of transaction on our site and we are glad to see we met the mark for you and you are happy with the speed of delivery.
We look forward to assisting you with any future lighting needs.
Hi Ian,
Thank you for taking the time to write us a review.
We pride ourselves on great customer service and its fantastic to hear when we have met that mark.
Hi Guru,
Thank you for taking the time to review.
We will pass this lovely feedback to our customer service team.
We look forward to assisting you with any lighting needs in the future.
“They're very good to deal with even with the returns. There was only one instance when the bulbs they sent us were wrong so I had to buy replacements from Bunnings. Other than this, I've had a good experience.”
“Great customer service. Picked up from warehouse because i needed the lights ASAP and everyone was really helpful. Lights were as expected (domus dimmable gimbal downlights). excellent customer experience.”
