“I have not had a good experience with packhelp at all. I have had a business since 2009 and have had to deal with ordering packaging for my products for all these years and never have I encountered a company as bad as this.
Before I ordered I made sure that I was able to design my own box. I explained my background and that I did not have any graphic design experience or special program, I was promised this was possible with packhelps software and canva. After I made my order I found out that this was in fact NOT possible. Never the less I did design my box and sent it to them. After packhelp received this they were very negative and made me feel like I was a burden to them. They did not finalise the design in the timeframe I was promised and they blamed this on me. Although I had given them the design on time.
TRANSPORT: It took a long time due to border issues (THIS IS NOT A UK COMPANY). When my shipment got here I could see that the packaging was put directly onto small pallets. The packaging was then wrapped with plastic. No protection at all. Needless to say the shipment arrived with significant damages and loose boxes in the truck. All of this info and pictures have been sent to packhelp.
After having a closer look we could see that the foil that was put on the boxes was falling off or not put properly on them. -pics sent to packhelp
Unfortunately the tragedy does not stop here. When assembling the box we found out that the sides that are supposed to click into place and hold the box together simply did not do this. We tried everything to make the box stay folded. This is simply impossible. I have got 10.000 boxes that I am not able to use.
Packhelp do not care about this. I have sent them videos and pictures showing this. It is easy to see that there is a fault with the way they have cut the box. But they simply told me there was no problem. They sent me a video showing how to fold a box. We watched this and did the EXACT same thing, same methods we were asked to use and STILL THE BOX WOULD NOT STAY IN PLACE. We filmed this and sent to them again.
From my own experience I can tell you that; Firstly they are not as user friendly as they say they are, Secondly they ship boxes that are not fit for purpose and they do not care. I wish I had found the reviews on trustpilot before I ordered as I can see that too many others have had problems with this company.
I want to make it clear that I made a video where packhelp could see from beginning to end the way we folded the box. EXACTLY like the way packhelp instructed us to do and STILL the box did not hold up in place and could not be closed.
According to packhelps own terms and conditions packhelp promises to deliver goods that are FIT FOR PURPOSE.
This was not the case with the 10.000 boxes I ordered.
There is simply NO WAY that packhelp can deny there is a problem with the boxes. It is EVIDENT in the videos I sent to them.
They simply have NOT INTEREST in helping me.
Sending a video and telling me that I have folded the box the wrong way!!! It is not rocket science and the videos I sent shows that the boxes are being folded EXACTLY like packhelp instruct.
PLEASE.... just stay away from this company.”
