www.packlink.com Reviews

“ Unfortunately there is no zero star option otherwise that would have been my mark. Paid for 48 hrs delivery, package was collected 6 days (SIX) after. When delivered, it was delivered without waiting for the receiver to sign and check it and in the package there was a different item. Packlink+UPS terrible combination. Since then (3 months ago) no justification, no explanation, no refund, nothing ”

“ Any form of refund or partial refund was explicitly refused. ”

“ Instead of investigating the issue properly, they issued a meaningless refund that didn’t even cover the value of the damage. ”

“ Due to poor communication between Packlink and eBay, I was left with no choice but to pay a £180 refund fee to eBay, and on top of that, the item I originally sold has been lost. ”

“ Absolutely terrible service , I sent 2 parcels through packlink ( yodel) the tracking was stuck , I contacted yodal via live message and phone , could never get through to a proper person , constantly tried which I have the evidence , then was told to contact packlink directly, they said I needed evidence I had contact yodel , which I sent loads over , to be told they were refusing my claim as I needed the date tracking name and my name on the emails as I had gone a couple of days over there time frame to complain, the staff were unhelpful, iv lost 2 parcels and had to pay the buyers back for the items and refund there postage, so I have lost the items and out of pocket for the delivery, They are happy to take your money but don't deliver the service ,will not be using them again , very disappointed and dissatisfied, stay clear of them if you can. ”

“ Despite providing extensive documentation, including photos, eBay order and refund details, and even suggesting a full investigation, Packlink refused to process the claim, citing ‘prohibited or non-compensation items. ”

“ Packlink will ruin your posted items and discard, sight unseen, (do the couriers just throw it in the nearest ditch after they've trampled it? Dunno), then-if you bleat really, really hard-they may offer you a "goodwill" refund on the proviso you won't get another no matter how many of your items they destroy in the future, like they're doing you a favour. ”

“ Do not use this service,never!! The parcel was lost, which they confirmed, and I was supposed to receive a refund within 30 days, but this never happened. After 30 days, I asked for a refund and suddenly they claim that they have a dispute with the carrier, which has been going on for two months now. They also stopped replying to emails. No parcel and no refund. I advise you to avoid!!! ”

“ Never picked up the package. No delivery. No refund. No answer to my complaints. ”

“ I received a negative comment from my customer due to this problem and if the product is not found, I will have to refund the money. ”