Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 4.03

“Warning ⚠️ the most dishonest people ever ,they will sell a box knowing it won’t fit (scam)🤔 by then your committed so you add a bit of cardboard that’s fine everything covered and sealed, na next they steal £65 (scam) For oversized fee , ok well at least Soon you will have Your expensive ebike , how wrong was I the driver left the box on the floor and shot off. The bike was scraped, rear built in led light smashed completely and all the bits and bobs that’s needed to run the bike was nicked they were contained in a pannier secured with cable ties . If you remember at the start the box was not quiet big enough 🤔 Yep you have no case , even paying top dollar for insurance to them ( scam) can’t get to speak to a manager just a supervisor by the name Carol who has the most disrespectful manner my lose is£450 and no chance seeing that 🤬🤬”

Helpful Report

Posted 6 years ago

“First time I've used them, had a set of wheel collected and delivered to my door. Collected Wednesday delivered Thursday perfect, only fault I can pick is I received a time slot for the delivery which was overshot by nearly 2 hours other than that id use again”

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Posted 6 years ago

“Don’t bother it’s a scam charge £20 for a box that don’t fit you bike ,but wait they will still your bike up and then charge you an extra £65 on top of the money you probably paid for insurance ( not worth the money just another scam because it will be void your claim due to The bike not fitting in the box in the first place ) and if anything goes missing still not covered fact , read the reviews don’t make the same mistake.”

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Posted 6 years ago

“Avoid these guys, they delivered some wheels of mine that were perfectly wrapped and plastered in fragile tape after reporting the damage they are trying to do everything in their power to not try and payout. As it specifically states on their site that items poorly packed will be refused so they have no right to prolonging my claim as the wheels were perfectly packed. This is not the first time using paisley freight but will definitely be my last”

Helpful Report

Posted 6 years ago

Hello, We apologise there were damages caused to your bike in transit. We ask customers to ensure bikes are adequately packaged to be transported through the courier network. If you wish to discuss your claim further please contact us. Kind Regards Paisley Freight

Posted 6 years ago

“Used Paisley quite a few times now when sending car wheels and never had any problems whatsoever. First class service every time. The booking, the labels, the collection and next day delivery, all without fault. Will continue to use.”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“Dreadful service. Lost a bike I sent. Carol in customer services was useless and just kept fobbing me off saying looking in to it. They never resolve anything. THEY SUB CONTACT IT OUT TO APC OVERNIGHT SO I WILL GO DIRECT IN FUTURE. Avoid at all costs. No compensation”

Helpful Report

Posted 6 years ago

Hello, We appreciate your frustrations. Our customer service advisors have been in touch since to discuss this further. We hope a satisfactory conclusion has been reached. Kind Regards Paisley Freight

Posted 6 years ago

“Honestly, pay a bit more and use another courier.”

Helpful Report

Posted 6 years ago

Hello, We appreciate your frustrations. Our customer service advisors have been in touch since to discuss this further. We hope a satisfactory conclusion has been reached. Kind Regards Paisley Freight

Posted 6 years ago

“Excellent service delivered 2 mins before earliest delivery estimate with a very helpful driver,wheels and tyres came in perfect condition as purchased”

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Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“Great service great price and super fast delivery ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“Used Paisley Freight for car wheels several times, always gave a very good service.”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“this company will wreck your Items in transit, dump it and run before you can check the damage....... then there office will deny any liability even when you have the proof. An immoral and unprofessional company.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“Terrible service and customer service is slower than the courier! If you’re not going to turn up, it would be nice if you to advise your customers!”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“They delivered my bike to wrong recipient with no information or contact. Bike is currently unaccounted for and not located. Zero information offered about the location and currently ongoing a gruelling task of phoning various third parties that are affiliated sub distributors for the company. The onus should be on me to phone various companies to locate an item contracted with Paisley Freight. First ever experience with this company. Watch this space.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“We're a bike shop. We sent an expensive bike. It arrived at the customers in the back of an estate, badly damaged. Courier also bashed it off the floor when removing it from the boot. Nobody answering the phone to talk to. No reply from emails. Use a different courier.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“Superb as always. Great price, fast service, no hassle.....even in Covud times. 5 stars! Thanks.”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“Reasonable prices and always on time with collections and delivers never had any issues at all. Used paisley freight for alloy wheel collections and car part collections numerous times no problems what so ever”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“My bike arrived damage even though it was safely wrapped in bubble wrap & boxed securely Big holes in the box were the courier has not taken care of a delicate package. This has resulted in a big dent in my frame down to the bare metal and damage to the back of the frame. I Have previously sent a bike via a well known airline to Spain that arrived in the condition it was sent. Can’t even speak with anyone. Clearly they are not at all careful with packages that they know should be handles with care. I now have is a very expensive bike that is damaged and leaves me very upset. Thanks very much Paisley Freight.”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

“Very quick and efficient collection and delivery.”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“every time used I have no worries”

Helpful Report

Posted 6 years ago

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

Posted 6 years ago

“Horrendous service!! We used them for the first time to ship a freshly powder coated set of alloy wheels to a customer. All were bubble wrapped and in boxes and extra insurance paid. When the wheels arrived one box was badly damaged and a wheel badly chipped. Rang Paisley Freight who said to email when I had received all the photos (no mention I only had three days to do this). When I emailed with the photos attachedI I was told I hadn’t opened a complaint via email within three days (even though I’d rung them on the day of delivery once the customer had told me) so there was nothing they would do and refused to discuss this further. Even with insurance they refused to reimburse anything whatsoever as well as refunding the customer. Having then looked online, social media, etc it’s clear others have had the same issues with their wheels. TERRIBLE SERVICE, WORSE ATTITUDE...having sent car parts all over the world previously without issues it’s a shame I’ve had to resort to a review like this for the first time... AVOID THEM”

Helpful Report

Posted 6 years ago

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

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