palmetto state armory Reviews

3.8 Rating 295 Reviews
A
Happiness Grade
A

Customer Service - Good

90.58%
Industry Average
Excellent customer service, I bought roughly $200 worth of ammo one night and needed to cancel the order the next day, I called in and it was quickly canceled. The customer service representatives I talked to were helpful and polite all the way through.
posted 4 weeks ago - Andrew
3 weeks later and items still not processed; despite their 7-10 day window. Customer service is no help and essentially says there’s nothing they can do and no information they can provide
posted 1 month ago - Anonymous
The service people were great and kept me informed of the repair and I had the Firearm back to me in 10 Days, Repaired, from the time they received it.
posted 2 months ago - P Vileno
The customer service is great ! Thanks to Shelby ! She is very professional and has suck a kind heart !
posted 5 months ago - Anonymous
Rakeivius was an AMAZING help getting my item returned. He was very friendly, knowledgeable, and overall provided stellar customer service. He is the kind of gentleman that makes me feel confident enough that if god for bid anything I buy from PSA turns out to have something wrong with it, that I’d be assured that I’d be well taken care of. THANK YOU Rakeivius!
posted 9 months ago - Ricardo Cruz
I called with a shipping issue and had it resolved within seconds. Very impressive customer service!
posted 9 months ago - Anonymous
I called customer service at palmetto state armory and Rakeivius did an amazing job handling my issues with my purchase thank you guys for my new firearm.
posted 9 months ago - Joseph shell
Contacted customer service about an error in the shipping document. Immediately sent back an email making the proper changes.
posted 9 months ago - Anonymous
Great customer service. Very responsive and ready to resolve any issues I had. Rakeivius was great!
posted 10 months ago - Anonymous
Chequita was very professional and helpful! She handled my rather complex situation with ease, and really knew her job. She was polite, patient, and left me confident that everything was going to be OK. Thank you for such competent customer service! Terry Buettner, Hendersonville, NC
posted 10 months ago - Terry